Let’s be unstoppable together!
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behaviour, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com. (https://www.circana.com.)
Our Critical Sales Skills
At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.
- Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.
- Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
- Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
- Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context.
- Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
- Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.
What will you be doing?
We are looking for a highly organized and experienced International Client Account Manager who is passionate about building strong client relationships, delivering exceptional client experiences, and helping clients unlock value from Circana's solutions.to lead and or support the management of Circana's international client relationships.
Working closely with International Key Account Directors, this role focuses on account coordination, commercial administration, client problem solving and query support, and cross-functional collaboration. The International Client Manager plays a key role in ensuring seamless execution across markets and functions, helping deliver an outstanding client experience.
This role does not own client strategy, thought leadership, or insight delivery responsibilities.
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What will you be doing?
Client & Account Coordination
- Support International Key Account Directors in the day-to-day management of international clients.
- Manage client requests and ensure timely follow-up and resolution
- Build strong relationships with key client contacts and become a trusted day-to-day partner.
- Maintain account plan documentation
- Act as a key liaison & coordinating activities between commercial, operations, finance, legal, local market teams and other internal teams as necessary.
Commercial, renewal & Contract Support
- Support with administration and documentation of client contracts: Letters of commitment, Service level agreements, Requests for quotes/proposals, Third party agreements
- Collect inputs to support pricing, proposal and renewal processes
- Partner with Finance regarding invoicing queries/management, annual spend reporting, roll up target tracking, ad-hoc spend reporting, annual rebate payments, discounts, and free funds.
- Help update pipeline tracking, renewal tracker updates, and other account administration activities.
Delivery & Service Support
- Partner with Operations teams to collect and monitor international service delivery tracking, go to green plans, root cause analysis
- Support client satisfaction tracking, governance processes and follow-up activities.
What makes you great?
- Client-service mindset with a proactive approach to problem solving.
- Strong organizational and project coordination skills.
- Excellent attention to detail.
- Easy to partner with.
- Ability to voice concerns, suggest ideas for improvement and challenge respectfully
- Effective communicator who enjoys working with different teams and cultures.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and Microsoft Office skills, particularly Excel and PowerPoint.
- Passion for utilizing AI for efficiency gains and quality outputs
What success looks like
- Smooth coordination of international client activities.
- Accurate management of critical documentation: contracts, renewals, and commercial agreements.
- Strong operational and service delivery performance.
- High-quality support for International Key Account Directors.
- Positive feedback from both clients and internal stakeholders.
Requirements
- Strong academic background
- 1-3 years of experience in Client Services, Account Management, Sales Operations, Commercial Support, Project Coordination, or a related field.
- Experience working with multiple stakeholders and managing competing priorities.
- Strong relationship-building skills
- Experience working across countries, cultures, currencies
- Strong organizational and administrative skills.
- Strong communication, presentation, and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Fluent English required; additional European languages are a plus.
- Proactivity and can do mindset
Circana Behaviours
- Stay Curious
- Seek Clarity
- Own the Outcome
- Centre on the Client
- Be a Challenger
- Champion Inclusivity
- Commit to Each Other
Location
United Kingdom (hybrid working model).
Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice (https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.circana.com%2Fcandidate-privacy-notice%2F&data=05%7C02%7CSarah.Dutille%40circana.com%7C686d6e77ad604a43171e08dcf4f324b6%7C43728c2044474b27ac2e4bdabb3c0121%7C0%7C0%7C638654572350943196%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=PQDi90rj%2F44ipptKRuKQJZFkcdZ%2BLZCGX4IoUL2ANI8%3D&reserved=0) ) Your current employer will not be contacted without your permission.
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