We are looking for a highly motivated person, with excellent time keeping skills and a commitment to excelling in the role. Experience is welcomed, however for the right person training will be provided.
The successful candidate will bring their own ideas to the role and will want to work within a busy and exciting team. Excellent administrative skills and customer service is essential.
Duties include:
Administration of new and used vehicle warranties. Including creating warranty claims, updating customers and completing warranty process’s
Booking in of motorhomes for warranty/service/Habitational work into our workshop diary.
Identification and ordering of relevant parts required for vehicles currently/ or due into our workshop.
Liaising and organisation of work and transport for vehicles requiring work of third party suppliers.
Regularly liaising between workshop and customers to obtain progress updates and advising customers accordingly.
Assisting in the time Management of workshop, ensuring vehicles are allocated the correct number of hours to complete necessary works and that those jobs do not over run.
Accurate System Input of claims for warranty items using each manufacturers system.
Follow up of claims for warranty items
Assisting with managing the arrival and checking of all warranty parts to ensure are correct and without damage
Following up bookings for customer vehicle services
Meet and greet Service and Aftersales customers
Willing to go that extra mile for our customers
Skills:
The candidate must be an effective communicator to both internal and external customers.
They will be customer facing and so must be presentable and have the ability to handle problems in a professional manner.
You will have many cases at any time, so the ability to prioritise and organise your workload is essential
Must be able to work well as part of a team, yet be self-motivated to complete individual task’s successfully.
IT skills are essential, training of our systems will be provided.
Hours:
Total 37.5 hours per week.
Monday – Friday 9-5
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Ability to commute/relocate:
- Bury, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- aftersales: 1 year (preferred)
Work Location: In person
