Part‑Time/Full-Time Receptionist (Leeds) Illness Service
Location: Leeds General Infirmary
Organisation: Local Care Direct (Non‑Profit Social Enterprise)
Local Care Direct is a non‑profit Social Enterprise working collaboratively with stakeholders delivering high-quality patient care 7 days per week, 365 days a year.
We are currently recruiting Part‑Time / Full-Time Receptionists to work within one of our Minor Illness Services delivered in Leeds General Infirmary. As a receptionist you will play a key role in supporting patients, colleagues and stakeholders to ensure the smooth and efficient running of the department.
DBS level required: Standard
What the Role Offers
This is a varied and people‑focused role where you will be at the heart of the patient experience. As the first point of contact for patients, you will help create a welcoming, calm and professional environment while working closely with clinicians and operational colleagues as part of a wider team.
You will be entrusted with significant responsibility, ensuring reception and waiting areas run smoothly and supporting the delivery of safe, effective and compassionate patient care.
Pay Rates
Rates vary depending on the time of day worked:
- In‑Hours: £13.21 per hour
Monday to Friday, 08.00 – 18.00
- Out of Hours: £14.21 per hour
Monday to Friday, 18.00 – 08.00 and all day Saturday and Sunday
Location
Local Care Direct: Ward X34, B Floor, Brotherton Wing, Leeds General Infirmary, Leeds, LS1 1JF
Shifts Available
- 08:00-12:59, Monday-Sunday weekly
- 13:00-18:59, Monday-Sunday weekly
- 19:00-23:59, Monday-Sunday weekly
Please note: our rota operates on a 4‑week rolling basis.
Main Duties and Responsibilities
As a Receptionist, you will be responsible for the smooth day‑to‑day running of the reception and waiting areas, ensuring patients are supported from the moment they arrive.
Key responsibilities include:
- Welcoming patients and dealing with them in a professional, efficient and sensitive manner, enhancing their overall experience of the centre
- Booking patients onto SystmOne
- Managing patient queries face‑to‑face
- Liaising closely with other members of the Local Care Direct team and Hospital teams, including clinicians, health professionals and operational staff
- Ensuring reception and waiting areas are safe, organised and welcoming
- Communicating effectively with external stakeholders where required
- Supporting clinical and operational processes to enable the delivery of high‑quality patient care
Your role is central to creating a positive patient journey and supporting the effective running of the service.
About You
We are looking for friendly, organised and team‑orientated individuals who understand the importance of excellent customer service in a healthcare environment.
You will have:
- Strong communication and interpersonal skills
- The ability to remain calm, professional and compassionate in a busy environment
- Good organisational and administrative skills
- A collaborative approach, working confidently with clinicians, colleagues and external partners
- A commitment to maintaining confidentiality and treating patients with dignity and respect
Previous experience in a healthcare or customer‑facing role is desirable, but not essential.
Please refer to the personal specification for this role which details all essential and desirable criteria.
Why Join Local Care Direct?
You will join a supportive and welcoming team, working for an organisation that values collaboration, flexibility and high standards of patient care. This role offers variety, responsibility and the opportunity to make a real difference to patients accessing urgent primary care services.
Please see job description for further information.
[email protected]
Please refer to the Job Description and Person Specification. Ensure you detail how you meet the Essential and Desirable Criteria in your application.
At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at the right time and as close to home as possible.
With around 500 colleagues working across seventeen sites, we deliver services 24 hours a day, 365 days a year, including GP out-of-hours care, urgent treatment centres, walk-in services, a central contact centre, dental assessment and booking, and tailored support for NHS partners.
We are looking for people who share our commitment to honesty, integrity, fairness, consistency, kindness and respect. In return, you will be part of a supportive, inclusive organisation where colleagues are valued and encouraged to make a real difference for patients, partners and local communities.
As part of our team, you will have access to development opportunities, clear progression pathways and a range of employee benefits, including:
- NHS pension scheme
- Dedicated volunteer leave
- 25 days’ annual leave, plus bank holidays, increasing with service
- Employee Assistance Programme for confidential wellbeing support
- Hybrid and flexible working options, dependent on role
- Access to the Blue Light Card for national discounts
If you want to be part of an organisation that puts people first and supports you to develop, we would welcome your application.
Click here to access our website: Local Care Direct
