Malvern’s Vision is to be a trusted global partner in education, delivering pathways, language experiences, and university services that transform lives and shape futures through innovation and collaboration, supporting our Mission to equip students for success through language experiences, university pathways, and career-focused learning, and help our partners grow through innovative education services.
Our company values are PASSION in that we are driven by a deep passion for education, inspiring students and partners to achieve excellence and success. EXPERTISE in our extensive experience in international education, we deliver trusted, cutting-edge support to students and partners. CREATIVITY in embracing fresh ideas and innovation, crafting dynamic learning experiences and tailored solutions for a changing world. CHANGE-MAKING to drive positive change through education, innovation, and a commitment to making a lasting impact on society and the environment. COLLABORATION to build strong partnerships and foster teamwork, creating a supportive environment where everyone can thrive.
Our International Study Centre at the Wolverhampton University offers an extensive programme of face-to-face tuition and student support to students from around the world. Owing to the nature of our provision, we are unable to offer remote working options for this role.
Job title: Academic Administrator
Department:International Study Centre – Wolverhampton University
Location/Branch: Wolverhampton University
Length of contract: Permanent
Main duties
In addition to carrying out a range of duties at a high level, the postholder will work as part of a team in a collaborative working environment, underpinned by key values:
· A deep commitment to, and understanding of, our customers – students, staff and partners;
· An expectation of flexibility, accountability and integrity in all of our people’s actions;
· An aim for excellence in every aspect of our operations;
Key accountabilities and duties
· Be responsible for the delivery of high quality academic administration support to staff and students at our Centre;
· Support the functions and processes associated with the effective and efficient delivery, monitoring and assessment of academic programmes to required quality standards;
· Effective maintenance of student records, including enrolment, attendance, progression and grades, and development of systems and processes to optimise the efficiency of these processes;
· Implement all aspects of enrolment, induction, assessment, examination, award and graduation processes in an accurate and timely manner;
· Effectively liaise with colleagues in relation to the co-ordination and production of academic timetables and the availability and booking of teaching space;
· Contribute to the provision and monitoring of pastoral and academic support which supports our students realise their potential, including the identification of areas which could be improved within these support structures and processes;
· Liaise with Centre and University staff and other stakeholders on a wide range of academic and administrative support matters;
· Provide timely and accurate management information, data, and reports
· Attend and take minutes at meetings as required
· Attend and reply to day-to-day students’ and staff’s enquiries
· The flexibility and willingness to carry out other work from time to time at our request, and to work effectively under pressure at key times in the academic year.
Person Specification
Essential Skills & Qualifications:
· Eligibility to work in, and travel freely to and from the UK
· Proven experience of administration in a customer-focused environment
· Experience in assisting with the development and implementation of effective and efficient systems and processes
· Effectiveness in building and maintaining excellent working relationships with colleagues and customers from a wide range of backgrounds
· Very strong administrative skills, excellent written and spoken English, and attention to detail
· Able to prioritise, meet deadlines and work under pressure
· Well-developed IT skills, particularly with regards to Microsoft Office and able to learn and accurately use new IT databases/systems at a fast pace
· Time management skills demonstrated in a fast-paced environment
· Effective working on your own initiative and as part of a team
· Flexibility and willingness to undertake and learn new tasks and skills
· Committed and responsible for promoting and safeguarding the welfare of children and young adults
Desirable
· Prior work experience in an education setting
· Prior understanding of the needs, sensitivities and aspirations of international students
· Fluency in a second language
Personal attributes
· Student-Centric Approach: A strong commitment to enhancing the student experience, with an empathetic and approachable style.
· Problem Solving: Adept at handling complex situations with a calm, solution-focused approach.
· Customer Service Orientation: Demonstrated ability to foster a culture of exceptional customer service and student care.
This job specification is not exhaustive and may involve the fulfilment of other duties as deemed required by the organisation.
This role is subject to a satisfactory enhanced DBS.
Please submit your application to [email protected]
Job Types: Full-time, Permanent
Pay: £29,528.20 per year
Benefits:
Application question(s):
- what is your current notice period ?
Work authorisation:
- United Kingdom (required)
Work Location: In person
