We are currently recruiting for an ITAD / MDS Warehouse Operative to join a busy warehouse operation in Cannock.
This is an excellent opportunity for someone with a good understanding of IT equipment, hardware and basic troubleshooting who enjoys practical, hands-on work in a warehouse environment.
Working within a dedicated IT processing area, you will be responsible for receiving, preparing, configuring, processing, recording, cleaning and dispatching IT equipment. A key part of the role involves ensuring equipment is correctly processed and that all data has been securely erased using approved third-party software before equipment is returned to customers or decommissioned.
Accuracy is extremely important. You will need to ensure equipment is processed to the correct specification, accurately recorded on internal systems and dispatched to the correct location within agreed customer deadlines.
The role is predominantly warehouse based and involves standing and moving around for most of the working day, as well as manual handling of IT equipment.
Key Responsibilities
- Configure IT equipment in line with specific build requirements.
- Process laptops, desktops and other IT equipment accurately and efficiently.
- Carry out secure data erasure using approved third-party software.
- Navigate BIOS systems and carry out basic IT diagnostics.
- Identify and troubleshoot minor faults where possible.
- Assist with basic repairs and fault finding on IT equipment.
- Accurately enter equipment and unit information into internal systems.
- Maintain accurate records of stock movements and equipment locations.
- Ensure individual units can be easily identified and located within the warehouse.
- Check equipment carefully to ensure the correct specification and configuration.
- Ensure the correct equipment is allocated and dispatched to the correct customer or location.
- Clean IT equipment thoroughly while taking care not to damage units.
- Palletise equipment safely, securely and neatly.
- Prepare equipment for dispatch in accordance with customer requirements.
- Ensure dispatches are completed accurately and within agreed customer SLAs.
- Work efficiently to meet customer deadlines and service-level requirements.
- Communicate clearly with management and office-based teams regarding work requirements and progress.
- Liaise with other departments to ensure equipment is processed correctly.
- Follow customer-specific processes and contractual requirements.
- Maintain a clean, organised and safe working environment.
- Assist other areas of the operation when required.
- Follow all warehouse, equipment-handling and health and safety procedures.
What We're Looking For
The successful candidate will ideally have previous experience in a warehouse, IT warehouse, IT asset management, ITAD, hardware processing, technical support or similar environment.
You do not necessarily need to be a highly experienced IT technician. However, you should have a solid practical understanding of IT equipment and be comfortable carrying out basic troubleshooting and following technical processes.
Essential Skills and Experience
- Good general knowledge of IT equipment and hardware.
- Understanding of laptops, desktops, components and charging equipment.
- Ability to navigate BIOS systems.
- Basic fault finding and troubleshooting skills.
- Good computer literacy and accurate data-entry skills.
- Excellent attention to detail.
- Ability to read and interpret equipment information accurately.
- Ability to follow technical processes and customer-specific instructions.
- Experience with manual handling of stock.
- Ability to safely move and handle warehouse equipment.
- Good housekeeping and awareness of maintaining a safe working environment.
- Ability to work accurately under pressure and to deadlines.
- Strong communication skills.
- Good problem-solving ability.
- Ability to work efficiently in a busy warehouse environment.
Personal Qualities
We are looking for someone who is:
- Reliable and punctual.
- Enthusiastic and motivated.
- Hardworking with a strong work ethic.
- A genuine team player.
- Organised and methodical.
- Comfortable working at pace.
- Highly attentive to detail.
- Able to learn new processes quickly.
- Confident communicating with colleagues and management.
- Flexible and willing to assist other departments when required.
- Comfortable working towards customer deadlines and service-level agreements.
The Importance of Accuracy
This role would suit someone who takes pride in getting things right first time.
You will be handling equipment that may need to be built, configured, processed and shipped to very specific customer requirements. You must therefore be able to carefully check information and ensure that:
- The correct equipment is being processed.
- The correct specification is being followed.
- Data is accurately entered.
- Equipment is correctly recorded.
- Stock movements are accurately logged.
- Units are sent to the correct location.
- Customer requirements are followed.
- Dispatch deadlines are met.
Attention to detail is particularly important as incorrect equipment being built or dispatched can have a direct impact on customer service.
Physical Requirements
This is a hands-on warehouse position rather than a purely office-based IT role.
The successful candidate will be required to:
- Stand and move around the warehouse for most of the shift.
- Manually handle IT equipment and stock.
- Handball equipment where required.
- Use appropriate lifting equipment.
- Palletise and prepare equipment for dispatch.
- Maintain a clean and organised working area.
Candidates should therefore be comfortable working in a warehouse environment and carrying out physical tasks throughout the working day.
Working Hours and Flexibility
Monday to Friday
7:30am to 4:30pm
40 hours per week
The main working location is the Cannock area, and candidates should live within a reasonable commuting distance.
There may also be occasional travel to customer sites, so flexibility around travel and working hours is required.
Why Apply?
This is a great opportunity to develop your experience across both IT equipment and warehouse operations, working with a wide range of hardware and technical processes.
The role offers variety, combining practical warehouse duties with IT equipment processing, configuration, data handling, fault finding and dispatch operations.
It would particularly suit candidates looking to develop a career in areas such as:
- IT Asset Management
- IT Asset Disposal (ITAD)
- IT Hardware
- IT Warehouse Operations
- Technical Support
- Hardware Repair
- IT Logistics
- Warehouse & Distribution
How to Apply
If you have a good understanding of IT equipment, enjoy practical hands-on work and are looking for an opportunity to develop your experience within an IT-focused warehouse environment, we would like to hear from you alternatively you can call 01543 395915
Apply today with your CV.
All applications will be reviewed, and suitable candidates will be contacted to discuss the opportunity in more detail.
CAN - ABS
Pay: From £13.45 per hour
Work Location: In person
