Location: Leicester, office-based
Department: Metering
Contract: Full-time - 40 hours per week
Were looking for a detail-focused Metering Specialist to join our Metering Team and support the accurate management of electricity and gas meter activity across smart and traditional meters.
In this role, youll help ensure meter exchanges, smart metering issues, siteworks, flow management, and regulatory requirements are handled accurately, efficiently, and within agreed timescales. Youll play an important part in protecting billing accuracy, compliance, settlement integrity, and customer outcomes.
What youll be doing
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Support Outfox Energy and Home Energy in all metering related activities.
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Managing metering-related tickets and customer queries within SLA.
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Supporting smart metering activities, including appointments, exceptions, communication issues, IHD support, alerts, and missing Half Hourly data.
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Managing siteworks cases, faulty meter issues, RTS meter exchanges, and related regulatory submissions.
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Investigating and resolving missing gas and electricity exchange flows.
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Maintaining accurate records and clear audit trails across all metering activity.
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Identifying recurring issues and supporting process improvements.
What were looking for
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Strong attention to detail and accuracy.
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Good organisation and ability to manage a busy workload.
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Clear written and verbal communication skills.
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Ability to follow processes, meet SLAs, and escalate issues appropriately.
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A proactive approach to problem solving and continuous improvement.
Desirable experience
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Experience in the UK energy industry.
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Knowledge of smart metering, meter exchanges, MPxNs, and industry flows.
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Experience using Excel, Zendesk or similar case management tools.
How to apply?
If you're enthusiastic, customer-focused and ready to start a rewarding career in the energy industry, we'd love to hear from you.
Please submit your CV along with a cover letter telling us why you are interested in the role and what would you bring to our team.
Please note, applications without cover letter or cover letters written by AI will be automatically rejected.
