The Product Owner for Service Platforms & Experience is responsible for defining and delivering the product vision, strategy and roadmap for the platforms and capabilities that underpin service experiences across the Post Office. The role focuses on creating a modern, integrated service ecosystem that enables seamless, efficient and customer-centric interactions for colleagues, postmasters, business customers and consumer.
Working across the end-to-end service technology landscape including case management, CRM, workflow, knowledge management, self-service and emerging AI-enabled capabilities—the role will drive the evolution from fragmented solutions to a coherent, scalable and data-driven product ecosystem.
As a senior product leader, the role works closely with Technology, Operations, Architecture and Transformation to align product direction to enterprise priorities, ensuring platforms deliver measurable improvements in customer outcomes, operational efficiency and colleague productivity.
