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Receptions & Reservations Executive

Stoke by Nayland Resort -
Colchester

Job details

Up to £13.21 an hour

Benefits

Free parking
Discounted or free food
Employee assistance programme
Employee discount
On-site parking

Full job description

Department: Receptions & Reservations Executive

Closing date: Ongoing

Salary: Up to £13.21 per hour

We are looking for an enthusiastic and ambitious Reception & Reservations Executive to join our team. As the first and last point of contact with our guests, you must have a genuine warmth and passion for delivering hospitality and ensuring our guests receive an exceptional guest experience.

Job responsibilities:

Qualifications or desired skills:

SbN team benefits:

Additional information:

Reporting to the Reception & Reservations Manager, your role will include:

Being knowledgeable about the facilities and services across the resort and confident in providing relevant and up-to-date information to our guests
Handling all reservations in a timely and professional manner, taking every opportunity to enhance the guest experience and maximise on revenue
Responding to emails and telephone calls in a courteous and positive manner
Delivering a smooth and efficient check-in and check-out experience
Having a comprehensive knowledge of the Front Office computer systems
Maintaining good communication with other members of your team and all departments across the resort, assisting other departments as required
Effective cash handling and processing of payments and refunds

We offer our team members the following discounts and benefits:

Discounted food and drink in our bars and restaurants
Discounted hotel stays for yourself, friends and family
Discounted golf and leisure club membership
Employee Assistance Programme
Training and development opportunities
Free on-site parking

Job responsibilities:

Qualifications or desired skills:

SbN team benefits:

Additional information:

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