Job Summary
Job Purpose
The Medical Receptionist is the first point of contact for patients and visitors to the practice. The role is essential in delivering a professional, friendly, and efficient service, supporting the smooth running of the practice while maintaining patient confidentiality at all times. The receptionist role is primarily focused on improving patient access to the practice. A key requirement of the role is ensuring that the telephone is answered promptly during your contracted working hours.
Key Responsibilities
Patient Services
- Greet patients, visitors, and contractors in a polite, professional, and helpful manner
- Answer incoming telephone calls promptly and courteously
- Book, amend, and cancel appointments in line with practice protocols
- Manage patient enquiries, signposting appropriately to clinicians or other Practice Teams.
- Handle prescription requests in accordance with practice procedures
Administrative Duties
- Maintain and update patient records accurately on the clinical system
- Scan documents as required
- Process incoming and outgoing mail (paper and electronic) - if appropriate
- Support clinical staff and Practice Management Team with administrative tasks as required
- Assist with recalls, invitations, and patient communications
Confidentiality & Governance
- Maintain strict confidentiality of patient and practice information
- Adhere to data protection legislation, NHS confidentiality guidelines, and practice policies
- Follow safeguarding procedures and raise concerns appropriately
- Comply with infection control, health & safety, and equality policies
Practice Support
- Support the wider administrative and reception team
- Assist during busy periods and provide cover where required
- Participate in team meetings and training sessions
- Contribute to a positive and supportive team environment
Person Specification
Essential
- Excellent communication and interpersonal skills
- Friendly, calm, and professional manner
- Ability to deal with sensitive and sometimes challenging situations
- Good organisational and time-management skills
- Ability to work effectively under pressure and prioritise workload
- Competent IT skills and ability to learn clinical systems
- Understanding of confidentiality and data protection
Desirable
- Previous experience working in a GP practice or healthcare setting
- Knowledge of GP clinical systems
- Experience of patient-facing customer service roles
- Understanding of NHS services and primary care
Other Requirements
- Willingness to undertake training as required
- Flexibility to cover additional hours when needed
- Commitment to equality, diversity, and patient-centred care
We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong organisational skills, attention to detail, and the ability to work in a fast-paced environment.
Sidcup Medical Centre currently has 5 sites and you will need to be able to work at each of these sites as per the needs of the rota. The sites are in DA14, DA15, DA5 and DA6.
If you are unable to work certain days/times then please do not apply. We need candidates to be able to work Monday to Friday 8am-6.30pm. We are keen to adequately cover the rota to support our existing team so it is imperative that you are able to cover the days/times currently needed and this will require you to work different AM/PM sessions Monday-Friday.
Responsibilities
- Greet patients warmly and assist them with the check-in process.
- Schedule appointments and manage the calendar for healthcare providers.
- Handle incoming calls, responding to inquiries and directing calls as necessary.
- Maintain accurate patient records and ensure confidentiality at all times.
- Process patient registrations and insurance information.
- Assist with billing inquiries and coordinate with insurance companies as needed.
- Ensure the reception area is tidy and welcoming for patients.
- Collaborate with medical staff to facilitate smooth patient flow.
Experience
- Previous experience in an office or administrative role is preferred, particularly within a healthcare setting.
- Proficiency in using office equipment such as computers, printers, and telephones.
- Strong communication skills, both verbal and written, with a focus on customer service.
- Ability to multitask effectively while maintaining accuracy in a busy environment.
- Familiarity with medical terminology is advantageous but not essential.
If you are passionate about providing excellent patient care and possess the required skills, we encourage you to apply for this rewarding opportunity as a Medical Receptionist.
Job Types: Full-time, Part-time
Pay: £12.73 per hour
Benefits:
- Company pension
- Health & wellbeing programme
Application question(s):
- You must be available to work at all our 5 sites and be available to work Monday-Friday 8am-6.30pm. If you are unable to do this then please do not apply. If you have previously applied for this role then please do not apply.
Work Location: In person
