Are you fluent in English and German and have a passion for providing exceptional customer support? Would you like to work for an Award Winning Organisation that's certified as a Great Place to Work? If so, we want to hear from you!
Responsibilities:
Responding to customer queries via email or on social media platforms.
Prioritizing daily customer support queries and providing timely resolutions.
Handling technical inquiries from non-technical users with clarity and expertise.
Working towards achieving an excellent first-time resolution for customers.
Adapting to the growing needs of our EU business, with an initial focus on 50% German and 50% English queries.
Working UK hours with some flexibility to cover evening and weekend hours depending on business needs. We operate a Hybrid Working Policy which means 2 days in the office (Tues and Wed) and remaining days at home.
Essential Skills:
Excellent proficiency in both verbal and written English and German Language
Demonstrated ability to comprehend technical queries and provide effective solutions.
Prior experience in customer service.
Strong organizational and problem-solving skills.
Experience in a digital environment.
Proven track record of generating sales leads.
Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.
Desirable Skills:
Previous experience working for an e-commerce brand.
Familiarity with email customer service for technical products/brands.
Knowledge of CRM systems, particularly Shopify/Gorgias experience.
Comfortable engaging with customers via phone calls.
Proficiency in UK and a EU language.
Experience in handling customer queries through phone calls.
Familiarity with technology-related products and services.
If you meet these criteria and are excited about joining a dynamic team in a remote work environment, we want to hear from you!
Please send your CV to [email protected]
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Sick pay
Application question(s):
- Do you have both German written and verbal skills?
Education:
- Diploma of Higher Education (preferred)
Experience:
- Customer service using the German Language?: 4 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Warwick CV34 6UW
