Overview
Job description:
Join S3 Sutton and be part of the the sport revolution sweeping the UK.
Responsibilities of this full time role include (but are not limited to):
-Customer and community:
- Establishing and maintaining excellent relationships with our customers and potential customers.
- Ensuring excellent visitor satisfaction.
- Manage collaborations with local organisations, building the relationship to enable S3’s social impact initiatives.
- Handle customer relations, addressing grievances and ensuring a positive experience for all customers.
-Myself & Colleagues / Team
- Maintaining qualifications, licensing and CPD/ training requirements. (S3 will aid in obtain qualifications.)
- Work collaboratively with the venue team and head office.
- Work alongside the F&B team to serve members.
- Aid in growing and developing the community of padel players in Sutton
- Managing administrative tasks assigned to yourself.
- Collaborate with cross-venue colleagues and partners where required
-Operations
- Assist in the daily operations, ensuring the highest standards of customer service
- Undertake all day-to-day cleaning and maintenance of the equipment and courts, to the highest possible standards, bringing attention to any faults or repairs to the relevant team.
- Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment.
- Ensuring the efficient and effective operation of sessions, including equipment set-up and take-down.
- Log daily compliance checks
- Ensuring that the venue and facilities are clean and organised.
- Aid in the implementation of policies, processes and procedures
- Aid in the organisation & delivery of tournaments.
-Business management and development
- Work with the Management team to drive continuous improvement in venue offering and experience (based on feedback from customers, relevant partners, stakeholders, other data, ‘market’ and wider trends)
- Help optimise the venue to maintain a vibrant and thriving padel community, while drive sales and court occupancy
- Assist in organising and sell corporate events, private events, and build relationships with local schools & organisations.
- Assist in venue marketing (incl. social media platforms), collaborating with the marketing team to enhance engagement, brand recognition and drive revenue.
- Aid in the Development of an operation’s manual for the efficient functioning of the venue.
-Coaching
- Undertaking sessions. according to the timetable and ensure sessions commence on time.
- Providing feedback, guidance, and monitoring of customer's progress.
- Ensuring the efficient and effective operation of sessions, including equipment set-up and take-down.
- Feed into the programming and development of the venue coaching schedule.
- Continually train and develop your skills as an activator.
- Organising and leading group coaching sessions.
Job Type: Full-time
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking
- Referral programme
- Store discount
- Sutton SM2 5NS: reliably commute or plan to relocate before starting work (preferred)
Job Type: Full-time
Pay: £13.15 per hour
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
Work Location: In person
