Job Summary
We are seeking a professional and organised Medical Receptionist to join our Fertility & IVF team. The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring smooth daily operations within the practice. This role offers an excellent opportunity for individuals with office and administrative experience to contribute to a welcoming and efficient environment. The position is paid and suitable for those who thrive in a fast-paced healthcare setting.
Responsibilities
- Greet patients warmly and professionally upon arrival, creating a positive first impression
- Manage appointment scheduling, confirmations, and cancellations efficiently using practice management software
- Answer incoming calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update information as required
- Handle administrative tasks such as filing, data entry, and processing correspondence
- Assist with billing procedures and processing payments from patients
- Ensure the reception area remains tidy, welcoming, and well-stocked with necessary supplies
- Support healthcare staff with administrative duties to facilitate smooth clinic operations
Qualifications
- Previous office or administrative experience is essential; experience within a healthcare environment is advantageous but not mandatory
- Excellent organisational skills with the ability to multitask effectively under pressure
- Strong communication skills, both verbal and written, with a friendly and professional demeanour
- Proficiency in using office software such as Microsoft Office Suite or equivalent practice management systems
- Ability to maintain confidentiality and adhere to data protection regulations
- Organised, reliable, and able to work independently as well as part of a team
This role is ideal for motivated individuals seeking to develop their career within the healthcare sector while providing outstanding service to patients.
Pay: £14.00-£15.80 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
