Job Summary
We are seeking a dedicated Customer Assistant to provide exceptional service and support to our clients. The ideal candidate will possess strong communication skills, and demonstrate proficiency in data entry and analysis. This role involves engaging with customers , ensuring their needs are met efficiently while promoting additional products or services through upselling. The Customer Assistant will play a vital role in maintaining high customer satisfaction levels and supporting the overall success of our organisation.
Duties
- Greet customers courteously and professionally, providing assistance as needed
- Analyse customer needs to recommend suitable products or services, actively engaging in upselling opportunities
- Communicate effectively to serve a diverse client base
- Assist customers with product information, complaints, and feedback, ensuring a positive experience
- Maintain organised records of customer interactions and transactions for reporting purposes
- Support team members with administrative tasks such as scheduling appointments or follow-ups
- Contribute to a welcoming environment that encourages repeat business and customer loyalty
Requirements
- Proven experience in customer service or related roles is preferred
- Strong communication skills in both spoken and written English; proficiency in Spanish is highly desirable
- Ability to perform data entry accurately and efficiently
- Analytical skills to assess customer needs and identify upselling opportunities
- Organised, proactive, with the ability to manage multiple tasks simultaneously
- Previous experience with upselling techniques is a plus
- A professional attitude with a focus on delivering outstanding customer service
Pay: £12.71 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- Sick pay
Work Location: In person
