Purpose of the role:
- Oversee and facilitate a suite of operational processes on a cycle basis: -
- Service Reporting – to prepare, quality check and issue reports to Customers
- Sales Order Hygiene Practices – to enable accurate order processing and accounting·
- To identify continuous improvements to the process suite and collaborate with key stakeholders to deliver enhancements, with an aim to improve quality and efficiency through automation.
Principal Accountabilities:·
- Operation of Order Hygiene Practices
- Run order tracking reports to track problematic orders
- Operate SAGE System Controls to ensure accurate and timely invoicing for customers, and to ensure delivery of revenue
- Monitor and adjust, where necessary, the data processing between TITAN and SAGE using TSiS mapping functions
- Facilitate further downstream corrective actions by key stakeholders to ensure completion of the hygiene practices before month end
- Keep the business updated on order quality, escalating issues as appropriate
- Operation of Service Reporting
- Collate monthly/quarterly service reports for customers by collaborating with internal stakeholders and combining multiple data sources
- Check integrity of reporting and gain internal sign-off
- Issuance of reports to customers and responding to arising reporting queries
- To drive continuous Improvement:
- Identify improvements to processes and controls, and capturing designs for change
- Gaining internal approval for enhancements
- Collaboration with key stakeholders to develop and deliver enhancements
- Follow our company Standard Operating Procedures and observing the MHRA Good Distribution Practice guidelines and GPhC principals and standards, including effective use of systems and technology.
- Adhere to our company Data Protection procedures; including the completion of annual training, using the provided secure ways to handle and dispose of data, and prompt reporting of any suspected data breaches.·
Required Education, Experience and Skills:
Experience
- Previous experience working on TITAN, SAGE, TSiS and WMS RedLedge (preferred)
- Knowledge of departmental processes particularly reporting
- Experience working with multiple department heads to reach a company wide goal
Skills
- Has a solution-oriented approach to problem solving
- Critical thinking skills
- Excels in collaborating and sharing ideas with others
- Fluent in the English language
- An ability to learn and adapt quickly
- Strong time management and organisation, with an independent work ethic.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
Work Location: In person
