Join our Housing Team
We are looking for an enthusiastic and customer-focused Assistant Housing Officer to join our Housing Team. This is an excellent opportunity for someone with social housing experience who enjoys working closely with residents and making a positive difference within local communities.
As an Assistant Housing Officer, you will support the delivery of a high-quality housing management service across our homes in Stoke-on-Trent. The role is varied and includes tenancy management, allocations, and assisting with tenancy-related issues.
Working Pattern: Full-time, office and community based (not home working)
What you'll be doing
- Supporting tenants throughout their tenancy journey.
- Carrying out home visits and annual tenancy reviews.
- Conducting property viewings and tenancy sign-ups.
- Supporting the allocation and letting of vacant homes.
- Helping to manage tenancy breaches.
- Referring residents to support and advice services where needed.
- Maintaining accurate housing records.
What we're looking for
Essential requirements include:
- Minimum two years' experience in a similar housing role within a Housing Association or Local Authority.
- Good understanding of housing management services.
- Experience using housing management systems.
- Strong communication and customer service skills.
- Good IT skills including Microsoft Word and Excel.
- Full UK driving licence.
- GCSE Maths and English (or equivalent).
Desirable:
- A Chartered Institute of Housing (CIH) qualification, or a willingness to work towards a relevant professional housing qualification. We actively support staff development and ongoing learning.
Why join us?
As a small housing association, we offer the opportunity to make a real impact. You'll work as part of a supportive team where your contribution is valued and where you can build strong relationships with residents and colleagues alike.
Apply Now
If you are passionate about delivering excellent customer service and want to help us provide safe, secure and sustainable homes, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £30,214.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Sick pay
Application question(s):
- Must have experience in a similar role within a Housing Association or Local Authority Housing team.
Education:
- GCSE or equivalent (required)
Experience:
- Social Housing : 2 years (required)
- Operating housing management IT software packages: 2 years (required)
- Working to performance targets: 2 years (required)
- Working effectively as a team member: 2 years (required)
Work Location: In person
