Job Description – Service Centre Administrator
Location: Bamber Bridge, PR5 8BF
Reporting to: Service Centre Manager
Salary: Depending On Experience
Why this Role matters.
Every successful Service Centre needs someone at the heart of it keeping people informed, paperwork moving, supplies stocked, systems updated and the day on track.
That is where you come in.
As our Service Centre Administrator, you will be a central part of the depot team, supporting the Service Centre Manager, our operational teams, customers and Head Office.
No two days will be exactly the same. One moment you may be preparing paperwork, the next helping a customer, updating stock, checking a cash float, organising depot supplies or heading out to collect change or bank money.
This is not a role where you sit quietly in the background. You will be right at the centre of depot life—keeping things organised, spotting what needs doing and helping Team Regal keep moving
The Role – What You’ll Be Doing
You will:
- support the smooth day-to-day running of the Service Centre
- provide administrative support to the Service Centre Manager and wider depot team
- prepare paperwork and information for Collectors, Installers and Workshop Engineers
- deal with customer and team enquiries by telephone, email and face to face
- welcome visitors and provide a friendly, professional first impression of Regal
- maintain accurate depot records, paperwork and Company systems
- prepare reports and provide Head Office with payroll, timesheet, absence and expense information
- distribute, monitor and reconcile petty cash, cash floats and the depot safe in line with Company procedures
- undertake authorised journeys to collect change or make banking deposits, following all driving, cash-handling and security procedures
- update stock information using Company systems
- monitor and replenish depot consumables and everyday supplies
- complete general administration, including scanning, filing, data entry and document preparation handle Company, customer and employee information carefully and confidentially
- follow Company policies, procedures and relevant regulatory requirements, including the Gambling Act 2005
- raise any discrepancies, concerns or problems promptly so they can be resolved
This list is not exhaustive. You may be asked to carry out other reasonable duties within the scope of the role and to support the changing needs of the Service Centre and wider business.
Person Specification
Essential
- GCSEs or equivalent in English and Maths, or an equivalent standard of literacy and numeracy gained through experience
- experience in an administrative, customer service or support role
- confident using Microsoft Word, Excel, Outlook and everyday computer systems
- clear and friendly communication skills
- strong organisation skills and good attention to detail
- able to prioritise work and remain calm when things get busy
- confident handling information accurately and confidentially
- able to follow processes and take ownership of tasks
- full valid UK driving licence, as the role includes occasional authorised journeys away from the Service Centre
Desirable
- experience handling cash, floats, reconciliations or banking
- experience working with stock & supplies
- knowledge of Regal’s products and services
The Person We Are Looking For
You do not need to know everything about gaming machines or depot operations on day one—we will help you learn.
What matters is that you are:
- friendly, approachable and happy to help
- organised and able to keep several plates spinning
- reliable and trusted to follow things through
- calm, practical and comfortable asking questions
- willing to get stuck in and support the wider team
- proud of doing a job properly
- someone who notices what needs doing and helps keep things moving
Behaviours – The Team Regal Way
Team-focused – works collaboratively, supports others and builds strong working relationships across the business
Customer-focused – communicates warmly and professionally, always aiming to make things straightforward for our customers
Accountable – takes ownership, follows tasks through and speaks up when something does not look right
Detail-driven – takes pride in accurate work and follows processes carefully
Proactive – plans ahead, stays organised and notices what needs doing
Adaptable – remains positive when priorities change and is willing to learn and support wherever needed.
We believe in good people doing great work – and being recognised for it.
Apply now or find out more at www.regalgaming.co.uk/careers
Regal Gaming Technologies – Building Better Together
Job Types: Full-time, Permanent
Benefits:
Work Location: In person
