PART TIME SATURDAY RECEPTIONIST
URGENTLY NEEDED WITH IMMEDIATE START
Overview
We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring a smooth and welcoming environment for patients visiting our facility.
Duties
- Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
- Proactive in maintaining a well presented reception and waiting areas
- Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
- Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
- Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
- Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled Boss/Meddbase/Semble. Process of payments, invoices, added charges and credit notes upon customer departure
- Organise to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
- Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
- Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
- Generate letters as required by the business.
- Monitor stocks and order goods when required.
- Process invoices/delivery notes as per company policy
- Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.
Qualifications
- Previous office experience is essential; administrative experience in a medical setting is highly desirable.
- Strong organisational skills with attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in using office equipment and computer software, including electronic health records (EHR) systems.
- Ability to multitask effectively in a fast-paced environment.
- A compassionate approach to patient care and strong interpersonal skills. Join us in making a difference in the lives of our patients while contributing to a supportive team environment. We look forward to welcoming a new member who shares our commitment to quality healthcare.
Job Types: Full-time, Permanent
Pay: £12.02-£12.50 per hour
Experience:
- Medical Reception: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
