Job Summary
We are seeking a dedicated Customer Service Advisor to join our internal sales team. The ideal candidate will be responsible for processing orders, quoting customers, dealing with queries and proactively selling over the phone to existing customer base. Pay dependant upon experience.
Monday - Friday ( 8:30am until 5pm )
Responsibilities
- Taking calls and emails throughout the day with requests for quotes, orders, delivery lead times and more
- Learning about the product ranges we offer to be able to aid customers
- Handling customer complaints & returns ensuring a suitable solution is reached for both parties
- To personally manage a small portfolio of existing customer accounts looking at their spend and encouraging them to use us
- Accurately taking and processing customer orders via email and phone
- Consistently providing a superb level of customer service
- Booking in deliveries from suppliers and allocating the products to the customers that are waiting
Skills Required
- Must be competent using Word and Excel and previous experience of using a computer system is preferred.
- Great work ethic, hard working and punctual
- Desire to satisfy the customer and go the extra mile to help to win orders and resolve issues
- Be a team player and integrate well with others to achieve a common goal
- Ideal to have previous experience proactively selling to customers over the phone
Job Types: Full-time, Permanent
Pay: From £25,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Profit sharing
Work Location: In person
