Job Introduction
About Us
The Registration Service plays a pivotal role in key life events for members of our local communities. It provides residents with a statutory service to register births, deaths, stillbirths, marriages and civil partnerships and is offered across seven registration offices in the county of Oxfordshire. The Registration Service team are committed to making a real difference in local people's lives, and to providing the best outcomes for our customers. We are a supportive and inclusive team, and we aim to deliver our Service by living the organisation's values: always learning, being kind, acting with integrity, taking responsibility, and daring to do things differently.
About the Role
We are seeking an experienced Registration Officer with substantial technical expertise, detailed knowledge of Registration law and practice, and a proven ability to interpret and apply General Register Office guidance accurately and consistently.
You will provide leadership and line management to a team of Registration Officers, overseeing recruitment, induction, mentoring and coaching, staff wellbeing, performance and development meetings, and attendance management to support a high-performing and customer-focused team.
You will provide technical advice to members of your team, and to other colleagues and customers on complex Registration matters, and will ensure that registrations are carried out accurately and within the prescribed legal frameworks.
You will be responsible for the management and control of secure Registration stock across three offices, ensuring compliance with General Register Office requirements and maintaining the highest standards of security and accountability.
You will also work closely with the Business Support Manager to ensure that issues relating to property and equipment are reported quickly and managed effectively.
Your work base will be one of the Witney, Banbury or Bicester Registration Offices, but you will also be required to work in the Oxford Register Office on a fortnightly basis. The ability to travel independently to the four offices regularly is required.
This is a very busy and varied role in which you will be responding to technical queries and meeting customers who have individual needs and circumstances, and you will need to adapt quickly to changing and sometimes challenging circumstances.
About you
As a Technical Area Manager, you will be an experienced Registration professional, experienced in taking customer appointments to register births, deaths and stillbirths, and in taking Notices of Marriage and Civil Partnership. Experience of conducting and registering marriage and civil partnership ceremonies would be advantageous.
You will possess exceptional attention to detail and a commitment to maintaining the highest standards of accuracy, ensuring both you and your team deliver excellent customer service at all times.
You will enjoy working directly with members of the public during the registration of significant life events and will be skilled at guiding customers through complex legal and administrative processes with sensitivity and care.
You will be confident in using Microsoft Office, as well as an electronic diary management system and the RON and DRS registration programs.
You will be comfortable making informed decisions, exercising sound judgement and using your initiative to resolve issues and achieve positive outcomes for customers and colleagues.
You will be compassionate and supportive and have a genuine interest in developing team members and enabling them to achieve their potential.
You will be adaptable and resilient, recognising that Service demands can change at short notice. A flexible approach is therefore essential, with the ability to work across different locations and respond effectively to changing operational and staffing requirements.
For an informal discussion about the role please contact Lorna Hind ([email protected]) or Siobhan O’Brien ([email protected])
Interviews will take place in person on Friday 18 September 2026 at the Oxford Register Office; the start date for the role is expected to be around 8 December 2026.
Rewards and benefits
Competitive salary
Enhanced family friendly policies
Competitive employer contribution pension scheme
Local and national discounts for shopping and travel
Excellent learning and development opportunities
Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.
Our commitment to: Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to: Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to: Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to: Flexible Working
This role is primarily office-based, as most duties are delivered from Registration Offices during customer appointment times. Limited homeworking may be available, typically up to one day per week, subject to service needs. Due to the appointment-based nature of the service, there is no flexibility in working hours.
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