Community Engagement & Compliance Manager
Location: Aspect Housing Head Office, Birmingham
Salary: From £14.00 per hour
Contract: Full-Time, Permanent
Hours: 35 hours per week (flexibility required)
Reports to: Management Team
Community Engagement & Compliance Manager
About Aspect Housing
Aspect Housing provides supported accommodation services for vulnerable adults across Birmingham. We are committed to creating safe, well-managed communities and delivering high-quality support that enables residents to maintain successful tenancies and achieve positive outcomes.
We are seeking an experienced and proactive Community Engagement & Compliance Manager to lead our Community Liaison Team and strengthen relationships with residents, local communities, and partner agencies. This role combines leadership, operational oversight, complaint management, and community engagement to ensure services are delivered to the highest standards.
Key ResponsibilitiesCommunity Engagement & Partnership Working
- Build positive relationships with residents, local communities, partner agencies and stakeholders.
- Promote resident participation and encourage tenant involvement in shaping services.
- Organise community meetings, forums and engagement activities.
- Develop initiatives that enhance community cohesion and tenant satisfaction.
Leadership & Operational Management
Manage and support the Community Liaison Officer (CLO) team, ensuring the effective delivery of:
- Property inspections and compliance visits.
- Anti-Social Behaviour (ASB) response and incident management.
- Tenant education relating to service charges, tenancy expectations and responsibilities.
- Complaint investigations and resolutions.
- Tenant surveys and resident feedback activities.
- Night-time welfare checks and community safety initiatives.
Provide:
- Supervision and coaching.
- Performance management and development support.
- Quality assurance and operational oversight.
- Regular team meetings and performance reviews.
Complaints & Community Resolution
- Lead investigations into complaints and neighbourhood concerns.
- Ensure complaints are recorded, monitored and resolved within agreed timescales.
- Work collaboratively with external agencies and local authorities where necessary.
- Identify trends and recommend service improvements.
Performance & KPI Management
Monitor and achieve key operational targets:
- 100% completion of scheduled property inspections.
- Incident reports submitted within 24 hours.
- 90% of identified tenant education cases addressed within one month.
- 95% completion of weekly tenant surveys.
- Complaint resolution within 24–48 hours depending on severity.
Analyse performance data and implement improvement plans where required.
Compliance & Quality Assurance
- Maintain accurate and auditable records.
- Support internal audits and quality assurance exercises.
- Ensure compliance with supported housing standards, safeguarding requirements and company policies.
- Produce reports for senior management highlighting performance, risks and recommendations.
Strategic Development
- Support service improvement projects.
- Develop community engagement strategies.
- Strengthen partnerships with external organisations.
- Promote a positive culture and high standards across services.
Person SpecificationEssential
- Experience within supported housing, community safety, housing management or a similar environment.
- Previous experience supervising or managing staff.
- Strong communication and relationship-building skills.
- Experience managing complaints and resolving conflict.
- Ability to de-escalate challenging situations.
- Excellent organisational and report-writing skills.
- Understanding of safeguarding, professional boundaries and confidentiality.
- Ability to work independently and make sound decisions.
- Full UK driving licence and access to a vehicle.
Desirable
- Knowledge of Exempt Supported Accommodation.
- Experience working with vulnerable adults.
- Understanding of housing legislation and regulatory requirements.
- Experience working with local authorities and external agencies.
What We Offer
- Competitive hourly rate from £14.00 per hour
- Company pension scheme
- Free on-site parking
- Structured supervision and support
- Opportunities for training and professional development
- A rewarding role making a positive difference to vulnerable adults and communities
- Supportive and collaborative working environment
Work Location
In person – Birmingham
Pay: From £14.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
