Applications are invited for a Customer Liaison Officer to join our Operations Control Centre in Head Office.
Key Responsibilities
The main activities include the below, however this is not exhaustive and reasonable responsibilities not listed below will be carried out, with training and support provided where required.
- Working within the Operations Control Centre acting as a bridge between operations and customer service teams
- Liaise with, update & support Customer Contact centre on disruption
- Maintain excellent communication with all our Airport Colleagues.
- Give guidance on what is required of each station in times of disruption
- Oversight and support on LM and Codeshare connections
- Follow up disruption to ensure successfully completed
- Keep daily disruption log and shift report for publication
- Ensure relevant documents to CR, MATO’s to finance etc
- Take responsibility for initial contact and confirm passenger communication
- Manage any ongoing delay comms
- Closing flights in disruption to protect all existing passengers
- Creation of new flights for disruption in conjunction with Revenue Management
- AD Hoc passenger communication via personalised SMS when required
- Assist with off phone customer contact centre administration.
- Emails / Queues / Reports
- Help with media bookings, ad hoc bookings from commercial
- Management of the disruption master document
- Other duties as directed by management
Skills and Knowledge
- Excellent verbal and written skills
- Solution Focused
- Ability to work under pressure.
- Flexibility
- Organisational skills
- Previous, relevant experience in a similar role although is an advantage. Training will be provided.
- Airline/Airport Experience is essential
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At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment. Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience.
Benefits:
- Employee discount
- Health & wellbeing programme
Work authorisation:
- United Kingdom (required)
Work Location: In person
