At Volkswagen, we believe in doing the ordinary things extraordinarily well and delivering exceptional customer service. Volkswagen is putting it customers even more firmly at the centre of their business, so if you think you have the skills, we are looking for we want to hear from you.
In this role:
- You will be the main key point of contact for customers whilst their vehicle is on site.
- You will manage all service walk-in enquiries on behalf of the dealership
- Liaising with other departments to provide customers with accurate and competitive pricing for work requirements.
- Handing over and accepting vehicles onto site recording details
- Upsell additional work and documenting all findings
- Carrying out duties whilst adhering to Brand service requirements
To be successful for this position, you will:
- Excellent administration and interpersonal skills to talk through and schedule work through the workshop.
- Have experience in a highly focused, customer-facing role
- Have had previous relevant experience within the automotive industry
- Be passionate about delivering an exceptional customer experience
- Be organised and have good attention to detail
Benefits:
- Family run business
- On target earnings (OTE) of up to 5,416 / Salary of 29,206
- 30 days annual leave (22 days + 8 Bank holidays)
- Increased annual leave with length of service
- An extra holiday day to celebrate your birthday
- 24/7 access to our employee assistance programme
- Contributory pension scheme
- Life assurance scheme
- Employee discounts on vehicles, MOTs, parts & servicing
- Brand accredited training
- Career progression: Ongoing support, coaching, and training
Job Types: Full-time, Permanent
Pay: £29,200.00-£34,500.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Experience:
- Service Advisor: 1 year (required)
- Customer Service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
