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A key role within the Werfen Senior Leadership Team, collaborating with colleagues to shape strategic direction, drive organisational success, and promote a culture of trust, teamwork, and mutual respect
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Lead a centralised commercial function aligned to the UK 3‑year strategic plan, directly impacting revenue growth and P&L performance.
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Act as the primary commercial interface across all business units, ensuring alignment between sales strategy, operational delivery, and financial objectives.
Provide expert guidance on UK procurement frameworks and legislation, general market changes and pathology network dynamics to inform strategic decision making.
Contracts, Tendering & Governance
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Lead a high‑performing Contracts team responsible for end‑to‑end tender lifecycle management, including bid submission, negotiation, and contract award.
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Ensure all tender submissions are compliant, commercially robust, and delivered to a high standard across multi‑business unit opportunities.
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Develop and embed contractual governance frameworks, improving risk management, consistency, and commercial outcomes.
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Oversee price increase management to protect and enhance profitability across the portfolio with Customer Support.
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Responsible for resolving all contractual and procurement disputes as a point of escalation from the contracts team with customer contracts alongside selected legal partners.
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Identify new procurement avenues and mechanisms for customers to take Werfen solutions through to contract.
Write and amend contractual documents where applicable including the distributor agreements.
Operational Excellence & Commercial Performance
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Strengthen delivery of Managed Service and Cost‑Per‑Reportable contracts, ensuring clear accountability, escalation pathways, and operational control.
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Drive continuous process improvement initiatives to enhance efficiency, quality, and commercial performance across teams.
Improve forecasting accuracy and budget planning through enhanced cross‑functional collaboration and data insight.
Distributor & External Partner Management
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Lead all UK distributor relationships, including negotiation of high‑value agreements and ongoing contractual performance management.
Strengthen partnerships with key stakeholders across Primary Contractors, NHS procurement organisations, and industry bodies to enhance commercial positioning.
Cross‑Functional Leadership
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Act as the central coordination point across Sales, Service, Finance, Quality, IT, Supply Chain, and Marketing functions.
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Enable seamless transition from contract award to business‑as‑usual operations, ensuring delivery against customer commitments.
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Support resource planning, risk mitigation, and integrated delivery across complex projects and national accounts.
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Provide education and training where required on Contracts, Tenders, Procurement and Legal
Responsible for driving the relationship, tasks and the cross collaboration intitiatives between Werfen UK and GBS.
Implementation & Project Delivery Oversight
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Oversee the end‑to‑end implementation lifecycle, ensuring projects are delivered on time, within scope, and aligned to both customer and business requirements.
Strengthen governance frameworks across implementations, improving risk management and operational profitability per deployment.
Marketing, Brand & Market Engagement
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Direct marketing communications strategy to improve market visibility, customer engagement, and alignment of messaging across the UK.
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Responsible for guiding the marketing communications manager in increasing communication internally within Werfen UK
Support delivery of events, digital engagement, and analytics to strengthen Werfen’s external positioning.
Industry Influence & Thought Leadership
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Represent Werfen at national level through engagement with industry bodies (e.g. BIVDA) and procurement forums.
Deliver and support presentations on NHS procurement at external and internal meetings, strengthening customer understanding and market positioning.
Sustainability & Social Value
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Lead UK social value and sustainability initiatives, embedding them into commercial strategies and public sector tender responses.
Knowledge of all social value and sustainability legislation, policy notes and the requirements for tenders and contracts.
Team Leadership & Development
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Lead and evolve a high‑performing, empowered teams across Contracts, Customer Support, Marketing Communications, and Implementation.
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Embed structured management practices, including performance oversight, development planning, and continuous improvement culture.
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Drive organisational capability through onboarding, training, and workload planning.
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Lead innovative initiatives to drive performance and efficiencies for operations such as AI‑enabled bid development, increasing speed, consistency, and win rates
