About the Role
Are you passionate about delivering outstanding customer service? Do you enjoy being the friendly face that makes a great first impression? Are you flexible to work on various days as required? If so, we’d love to hear from you!
We’re looking for an enthusiastic, flexible and customer-focused Reception Team Member to join our team and play a key role in creating memorable guest experiences.
As a Reception Team Member, you’ll be the heart of our guest journey, welcoming customers, ensuring smooth check-ins and check-outs, and supporting guests throughout their stay. You’ll also have the opportunity to upsell accommodation upgrades, park facilities, and extras, helping guests get the most out of their visit.
This is a varied, fast-paced role perfect for someone who enjoys working with people and thrives in a busy hospitality environment.
Key Responsibilities
- Welcoming guests and managing check-in and check-out efficiently and accurately
- Assisting guests with enquiries and resolving issues in a friendly, professional manner
- Proactively promoting accommodation upgrades, park facilities, and additional services
- Preparing welcome packs, arrival reports, and park information ahead of guest arrivals
- Answering phone calls promptly and handling customer requests professionally
- Processing payments and following cash and key handling procedures
- Completing reception administration accurately and efficiently
- Providing local area knowledge, recommendations, and advice to enhance guest stays
- Communicating effectively with other teams via radio, phone, and email
What We’re Looking For
- Previous experience in a customer service or reception role (preferred)
- Excellent verbal and written communication skills
- Strong attention to detail and organisational skills
- Ability to multitask and remain calm under pressure
- Confident using computer systems, including Microsoft Office
- A friendly, professional, and proactive approach
- Flexibility to work a range of shifts to meet business needs
- Knowledge of the local area is a bonus
Benefits
- Discounts on Beverley Holidays
- Recruitment referral scheme
- 25% discount on food and beverage
- Discounted Team menu
- Development Opportunities
- Free Leisure Membership
- Free onsite parking
- Holiday Exchange Scheme
- Health and Wellbeing programme
Closing date: Sunday 23 August 2026
Hours: Various (to include evenings (up until 8pm during summer), and weekends/school holidays and Bank Holidays).
About Beverley Holidays
Join our award-winning holiday park situated on the stunning English Riviera. Owned and operated by the Jeavons family, with over 65 years of holiday expertise, we have a history deeply rooted in hospitality.
Our success wouldn’t be possible without the dedication of our team. From the initial booking to creating memorable experiences during each stay, we go above and beyond to understand and cater to every guest’s individual needs. As a family run park that stays true to its values, we pride ourselves on maintaining the highest standards in everything we do. We believe in supporting and uplifting one another, so we can be our best and continue leading the way in the holiday park industry.
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
Experience:
- Customer : 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
