We are looking for a highly organised, confident and patient focused Front of House Receptionist to join our team at Infinityblu Dental Care & Implant Clinic Galashiels. This is an excellent opportunity for someone who enjoys working in a busy, people centred environment and is passionate about delivering an exceptional patient experience.
About the Role
As Front of House, you will support the smooth and efficient running of the reception and front desk service. You will work closely with the Practice Manager, Dental Nurses, and Clinicians to ensure our standards, systems and compliance requirements are consistently met across the practice. A key part of the role is providing an excellent customer service experience, ensuring every patient receives a warm, professional and supportive welcome from the moment they arrive.
Key Responsibilities
- Deliver a welcoming, professional and patient centred reception service
- Manage appointments, diary changes, cancellations and rebooking
- Handle patient enquiries by phone, email and in person
- Oversee daily administrative duties including banking, scanning, filing and patient correspondence
- Support communication between front of house, clinicians, nurses and external providers
- Maintain excellent waiting room presentation and patient flow
- Monitor patient finance applications and recall patient lists
- Ensure compliance with GDPR, confidentiality and practice policies
- Assist the Practice Manager with delegated administrative tasks
- Provide front of house cover across other Infinityblu practices when required
About You
- Previous experience in a dental, medical or busy customer facing environment
- Strong communication skills and a calm, friendly manner
- Excellent organisation, accuracy and attention to detail
- Ability to manage a fast-paced workload and multitask confidently
- A proactive approach and willingness to support colleagues across the practice
- Comfortable with learning systems and following structured processes
- A positive, team focused attitude with a commitment to high standards
Working Pattern: 24.5 hours fixed working hours: Monday 08.00-19.30, Wednesday 08.00-13.30, Thursday 08.00-17.30. There may be the opportunity for additional hours to support holiday cover and future team capacity once recruitment is finalised
What we will offer you:
- Additional Company Sick pay
- Holidays 28 days per year (prorated if working part time)
- 1 extra day’s holiday for your birthday
- 1 day off to support your chosen charity
- Monthly Pension Contributions Employee 5% Infinityblu 3%
- Indemnity Cover paid by Practice
- Team days out Biannually
- Training Costs supported
- Iblu Staff & Family dental discount benefits
- Access to BHN Techscheme, Cycle to Work Scheme and other benefits
- Additional Company Sick pay
- Private Health Cover
