Job Ref: AB1067
Branch: Burlington Hotel
Location: Burlington Hotel, Eastbourne
Salary/Benefits: Competitive Salary
Contract type: Temporary/Seasonal
Hours: Full Time
Posted date: 04/08/2026
Closing date: 04/09/2026
The Role
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist
As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.
Key Responsibilities of the role:
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.
When you’re perusing the Eastbourne hotels, there isn't any finer than this beautiful listed Victorian building near the promenade. The Burlington Hotel offers you views of the seas whilst you enjoy the restaurant or bar and lounge. Enjoy the sea air as soon as you step out of the front door and relax fully into your seaside holiday.
With 159 bedrooms available which include; standard single, sea view single, standard double, standard twin, sea view double, sea view twin and superior sea view twin. All ensuite for the most comfortable stay.
