West Country Fires is an-award winning company with strong values that put our people and customers at the heart of everything we do. In 2025 we were rated as a top 5 UK company for eCommerce sales within our sector and have a rapidly growing local presence across Hampshire, Dorset, and Wiltshire. We represent 24 brand partners and are based in a modern showroom in Southampton that has over 85 working fires on display.
Due to the growth of the company, we are now looking to add a Part-Time Logistics & Sales Support Assistant
We stand by three key principles; speed of response is key, we make ourselves easy to do business with and above all we give great customer service, do you share those values?
Reporting directly to the Managing Director we will require the successful applicant to play a key part in supporting our daily logistics operations and ensuring our customers receive exceptional service.
Working alongside our sales team, you will help coordinate deliveries, maintain accurate records, and keep our customer base updated every step of the way.
If you thrive in a dynamic environment, excel at multitasking, and take pride in providing top-tier customer service, we would love to hear from you.
Key Responsibilities
- Customer Communication: Serve as a friendly, professional primary contact for customer inquiries via telephone and email.
- Delivery Coordination: Assist with tracking deliveries and providing proactive updates to customers.
- Data Management: Input and maintain accurate information across company computer systems and logistics records.
- Problem Resolution: Resolve customer queries and logistical challenges promptly with a practical, solutions-focused approach.
- Workflow Prioritisation: Manage multiple daily tasks efficiently in a fast-paced environment.
- Team Support: Collaborate with the wider team to maintain a smooth, efficient daily operation and a positive workplace atmosphere.
Key Skills & Experience Required
- Technical Proficiency: Strong computer literacy with confidence using management databases and systems.
- Communication Skills: Excellent phone manner with clear, articulate spoken and written communication.
- Organization & Detail: High level of accuracy, attention to detail, and strong organizational ability.
- Resilience: Calm under pressure with a practical, adaptability-driven mindset.
- Personal Qualities: A dependable team player with a positive attitude and a great sense of humour.
Pay: £16,523.00-£18,985.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- On-site parking
- Sick pay
Work Location: In person
