Location: Birmingham (Jewellery Quarter)
Salary: £50,000 - £60,000 + Performance Bonus
Reporting To: CEO
Type: Full Time
We're Not Your Typical Tax Company
We are one of the UK's fastest-growing tax technology businesses.
We've built our own proprietary claims platform from the ground up, invested heavily in automation, and created a customer experience that is transforming the way people claim tax relief.
Our ambition is simple: build the most efficient, scalable and technology-led tax business in the UK.
With a sales organisation of up to 50 people, a rapidly growing client base, and significant investment in technology, we're looking for an exceptional Head of Operations to help us scale.
This isn't a maintenance role.
We're looking for someone who thrives in fast-paced, high-growth environments and wants to build something special.
The Opportunity
Reporting directly to the CEO, you will be responsible for leading the operational engine of the business.
You'll oversee the customer journey from lead generation through to claim completion, ensuring our teams, systems, technology and processes are aligned to deliver exceptional customer outcomes at scale.
You will work alongside senior leadership to drive performance, improve efficiency, implement new systems and create the operational infrastructure required for significant future growth.
If you've worked in high-growth SaaS, fintech, technology sales, contact centre, claims management or scale-up businesses, we'd love to hear from you.
What You'll Be DoingScale Operations
- Build operational processes capable of supporting rapid business growth.
- Create systems and workflows that improve speed, efficiency and customer experience.
- Remove bottlenecks and identify opportunities for automation.
- Help shape the future roadmap of our proprietary technology platform.
Lead High-Performing Teams
- Manage operational managers and team leaders.
- Work closely with our sales organisation of up to 50 people.
- Create accountability, structure and high-performance standards.
- Develop future leaders within the business.
Drive Performance
- Own operational KPIs and business performance metrics.
- Monitor conversion rates, pipeline movement, productivity and customer outcomes.
- Build dashboards and reporting frameworks that provide real-time visibility.
- Use data to drive decision-making.
Compliance & Quality
- Ensure operations remain compliant with HMRC requirements and industry regulations.
- Build robust quality assurance processes.
- Maintain excellent customer outcomes whilst scaling rapidly.
- Promote a culture of professionalism, accountability and continuous improvement.
Technology & Innovation
- Work closely with our internal development team.
- Identify opportunities to leverage AI, automation and technology.
- Help improve our in-house platform and operational systems.
- Drive digital transformation across the business.
What We're Looking For
You are likely to have experience in one or more of the following:
- Scaling operations in a fast-growth company.
- SaaS, fintech, technology, claims, financial services or contact centre environments.
- Leading teams of 20+ people.
- Creating operational structure in entrepreneurial businesses.
- Using data and technology to drive performance.
- Managing compliance-driven operations.
Most importantly, you're commercially minded, highly organised and obsessed with building efficient systems.
You don't wait to be told what to do.
You identify problems, create solutions and execute.
The Right Person
We're not looking for a corporate manager.
We're looking for a builder.
Someone who enjoys working directly with the CEO, solving complex operational challenges and helping scale a business through its next phase of growth.
You'll be joining a business with significant ambitions, proprietary technology, an entrepreneurial culture and genuine opportunities for progression as we continue to expand.
If the idea of building something meaningful excites you, we'd love to speak with you.
Package
- £50,000 - £60,000 basic salary
- Performance bonus
- Clear progression pathway
- Direct access to senior leadership
- Opportunity to shape the future of the business
- Work with proprietary technology and AI-driven systems
- Fast-growth, ambitious and entrepreneurial culture
Pay: £50,000.00-£60,000.00 per year
Work Location: In person
