The Airport / St Pancras International Supervisor oversees student pick-ups and drop-offs at designated airports / station, warmly greeting arrivals, ensuring waiting times stay under 2 hours, and maintaining constant supervision for safety. They act as the main point of contact for staff, drivers, airlines, and unaccompanied minors (UMs), managing issues like delays, lost luggage, or immigration hold-ups while updating the Database Transport Scheduler and live flight / train info for Head Office transparency. Additional duties include leading communications via instant messaging groups, supporting new staff with training, coordinating briefings / debriefings, assisting with welfare needs, and demonstrating flexibility for extended peak-hour shifts to ensure smooth, secure transfers.
Additional, they follow guidelines outlined in the Airport / Eurostar Supervisor Handbook and as explained during your Induction.
