We’re looking for an experienced Senior Client Success Manager to lead a portfolio of clients, deliver exceptional service and become a trusted marketing advisor.
This isn’t an entry-level role.
You’ll already understand marketing, social media and client management, ideally from working within a marketing agency.
You’ll confidently lead meetings, build marketing plans, manage projects and ensure every client receives an outstanding experience.
Our Ideal Candidate
We’re not looking for someone who simply completes tasks.
We’re looking for someone who takes ownership.
Someone who notices problems before the client does.
Someone who communicates early.
Someone who cares about the quality of their work.
Someone who wants to become an indispensable part of our team.
If that sounds like you, we’d love to hear from you.
Application Deadline: 17/08/26
Responsibilities
- Manage a portfolio of marketing clients
- Build long-term client relationships
- Lead monthly strategy meetings
- Handle client communication confidently
- Manage expectations and deadlines
- Ensure clients receive exceptional service
Marketing Strategy
- Build and present marketing strategies
- Create monthly content plans
- Develop campaign ideas
- Review performance and identify improvements
- Work with the wider team to deliver results
- Understand client objectives and align marketing activity accordingly
Social Media Management
- Review and approve social media content
- Schedule content across platforms
- Ensure content aligns with each client’s goals
- Maintain consistency across campaigns
Project Management
- Coordinate work between designers, videographers and client executives
- Ensure projects are delivered on time
- Monitor workloads
- Keep clients informed throughout projects
Performance
- Analyse marketing performance
- Report results to clients
- Recommend improvements
- Identify upselling opportunities where appropriate
What We’re Looking For
- Minimum 3 years’ marketing agency experience
- Excellent communication skills
- Strong copywriting ability
- Experience managing multiple client accounts
- Experience leading client meetings
- Strong understanding of marketing strategy
- Excellent organisational skills
- Ability to prioritise workload
- Confident presenting ideas to clients
- Excellent attention to detail
Desirable
- Experience using Meta Business Suite
- Experience using LinkedIn marketing
- Experience using Canva or Adobe Creative Suite
- CRM experience
- Paid advertising knowledge
- Video marketing understanding
- StoryBrand knowledge
Who Will Thrive Here?
You’ll enjoy this role if you…
- Naturally take ownership.
- Love solving problems.
- Stay calm under pressure.
- Are highly organised.
- Care deeply about delivering great work.
- Can manage multiple deadlines.
- Think commercially, not just creatively.
- Want to continuously improve.
Pay: £35,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Barlborough S43 4DN
