PURPOSE OF THE ROLE
To support the smooth operation and maintenance of the building by providing general assistance, ensuring the cleanliness and safety of communal areas, and delivering excellent service to residents, visitors, and contractors.
PRIMARY DUTIES AND ROLE:
Monday - Friday - 08:00–17:00
- Front of House / Resident Service: Provide a professional, helpful front-of-house presence and support residents with day-to-day queries.
- Contractor Management / Site Control: Manage contractor access including authorisation, signing in/out, and ensuring site rules and safety are followed.
- Deliveries, Post & Parcels: Receive, organise and securely manage post, parcels and deliveries in line with building procedures.
- Key Management / Security Support: Control keys and support building security by maintaining access discipline and reporting concerns immediately.
- Flat Checks (Owner / Management Requests): Carry out authorised flat checks as instructed, log outcomes, and escalate any issues promptly.
- Communal Area Standards (Light Cleaning & Presentation): Maintain tidy communal areas through light cleaning and proactive presentation checks.
- Building Walkabouts / Monitoring: Conduct regular walkabouts to identify defects, hazards or issues and report them quickly.
- Basic Maintenance Support (Non-technical): Assist with minor non-technical tasks and flag maintenance issues early for follow-up.
- Reporting & Communication: Maintain clear daily communication and basic logs (contractors, keys, incidents, defects, deliveries).
SKILLS AND EXPERIENCE:
- Previous experience in a similar role is desirable but not essential; full training will be provided.
- Good communication and interpersonal skills.
- Ability to work independently
- Reliable, punctual, and attentive to detail.
- Basic understanding of health and safety practices.
- Computer literate
