Waitress / Front of House
About the Role
We are looking for a friendly, professional and customer-focused Waitress / Front of House Team Member to join our team. You will play an important role in creating a welcoming experience for customers, providing attentive table service and helping to ensure the restaurant runs smoothly throughout each shift.
This is a hands-on role suited to someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.
Key Responsibilities
- Welcoming and greeting customers in a friendly and professional manner
- Taking food and drink orders accurately
- Providing attentive table service throughout the customer’s visit
- Delivering food and drinks to tables efficiently and professionally
- Answering customer questions about the menu and providing recommendations where appropriate
- Checking in with customers to ensure they are happy with their meals and service
- Clearing and resetting tables efficiently
- Maintaining high standards of cleanliness and presentation across the front of house
- Processing payments accurately when required
- Working closely with kitchen and front of house colleagues to ensure smooth service
- Handling customer queries or concerns professionally and escalating issues where necessary
- Following food hygiene, health and safety and company procedures at all times
About You
The successful candidate will ideally be:
- Friendly, approachable and confident when dealing with customers
- Reliable, punctual and well presented
- Comfortable working in a fast-paced environment
- A strong communicator and team player
- Organised and able to manage multiple tasks during busy periods
- Professional and attentive to detail
- Positive and willing to support colleagues
- Customer-focused with a genuine interest in providing good service
Previous waiting or hospitality experience is desirable, but full training can be provided for the right candidate.
What We Offer
- A friendly and supportive working environment
- Training and development opportunities
- The opportunity to gain valuable hospitality and customer service experience
- A varied and customer-facing role
- Opportunities to develop within the team
Job Type: Full time
Location: London
Pay: £26,500.00-£30,000.00 per year
Work Location: In person
