About Flexicare at Home
Flexicare at Home is a CQC-rated OUTSTANDING home care provider, recognised for delivering exceptional, person-centred care that enables people to live safely and independently in their own homes.
Our OUTSTANDING rating reflects our commitment to quality, compassion, and continuous improvement. We are now looking for a Care Coordinator to join our dedicated team and help us maintain and build on these high standards.
The Role
As a Care Coordinator, you will work as a strong team player within a team of Care Coordinators who collectively play a key role in both care delivery and people coordination. Alongside managing care schedules and supporting clients, you will be actively involved in recruitment, onboarding, and day-to-day HR support for our care team.
This is a varied and rewarding role, ideal for someone who enjoys working with people, managing processes, and contributing to an OUTSTANDING service.
Key Responsibilities
Care Coordination
- Coordinate and manage care rotas to ensure continuity and quality of care
- Match carers to clients based on skills, experience, and preferences
- Act as a main point of contact for clients, families, and care staff
- Respond proactively to changes in care needs, staff availability, and emergencies
- Maintain accurate care records and support regular care plan reviews
- Liaise with healthcare professionals and external stakeholders
- Take a share of the on-call rota
- be prepared to complete care visits at busy periods
Recruitment & HR Support
- Support the recruitment of care staff, including advertising roles, screening applications, and arranging interviews
- Coordinate onboarding, inductions, and compliance checks (DBS, right to work, training records)
- Maintain accurate staff records in line with GDPR and CQC requirements
- Provide day-to-day support to care staff, including absence reporting and basic HR queries
- Support performance management processes, including supervision scheduling and probation reviews
- Assist with staff retention initiatives and promote a positive, supportive workplace culture
About You
- Experience in home care, care coordination, recruitment, or HR support (preferred)
- Highly organised with strong attention to detail
- Confident communicator with excellent people skills
- Able to manage competing priorities in a fast-paced environment
- Comfortable using care management systems and HR/admin software
- Passionate about delivering OUTSTANDING care and supporting care teams
Essential Requirements
- Right to work in the UK
- Enhanced DBS
- Excellent team worker
- Excellent understanding of person-centred care
- Caring and compassionate, with a positive can-do attitude
- Experience, and a genuine desire, in providing home care first-hand
- Flexibility to support on-call duties
Desirable (but not essential)
- NVQ Level 3 in Health & Social Care (or working towards)
- Experience within a CQC-regulated service
- Recruitment, onboarding, or HR administration experience
What We Offer
- Competitive salary: £28,755.00
- Working within a team of Care Coordinators
- Supportive, values-led working environment
- Ongoing training and development opportunities
- Career progression within an OUTSTANDING-rated organisation
- A meaningful role where your work has real impact
How to Apply
Apply via Indeed with your CV. We welcome applications from individuals who share our values and want to be part of an OUTSTANDING home care service.
Job Type: Full-time
Pay: £28,755.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- On-site parking
- Referral programme
Application question(s):
- Do you have a genuine caring and compassionate nature, with a positive, can-do attitude?
- Are you able to participate in a shared on-call, out-of-hours rota as part of this role?
- Flexicare at Home prioritises continuity and high-quality care. Are you willing, when needed, to support this by covering care visits?
- Flexicare at Home operates 7 days a week, and office staff share responsibility for covering opening hours, including holidays and sickness. Are you a strong team player who is willing to support this?
- Are you able to work Sunday to Thursday, from 7am
- Please note that we do not offer visa sponsorship for this role. Do you currently have the legal right to work in the UK without the need for visa sponsorship now or in the future?
Experience:
- Home Care: 3 years (required)
Language:
- Fluent English and do NOT require sponsorship (required)
Work Location: In person
