Technical Support Engineer - Fire & Security
£35,000 - £40,000 DOE | 7:00am - 4:00pm | Permanent
Think Recruitment are working with a well-established specialist fire protection business that manufactures and installs fire doors, to recruit a Technical Support Engineer to join their growing team.
This is an excellent opportunity for someone with a
fire safety and technical background, particularly experience with
Fire Risk Assessments (FRA), electrical systems and fire alarm systems, who is looking to take their career into a varied technical support role.
The successful candidate will provide technical, operational, and administrative support across the company's installation, servicing, commissioning, and aftercare functions.
You will act as a key point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard.
Location: Sidcup (DA14)
The Role
As a Technical Support Engineer, your responsibilities will include:
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Acting as the first point of contact for technical and engineering support queries.
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Providing technical guidance to engineers, Project Managers, and customers.
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Supporting the diagnosis and resolution of technical faults.
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Reviewing and interpreting Fire Risk Assessments (FRA) and associated technical information.
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Providing support relating to fire alarm systems and electrical installations.
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Assisting with the identification of parts, components, and replacement requirements.
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Supporting engineers with technical queries during installation, servicing, commissioning, and aftercare.
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Escalating complex technical issues to senior engineering teams where required.
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Supporting the planning and coordination of service activities.
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Maintaining accurate technical records, databases, and documentation.
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Reviewing service reports and technical information for accuracy and completeness.
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Supporting compliance and quality assurance activities.
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Assisting with technical investigations, defects, customer concerns, and non-conformances.
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Responding to customer technical queries in a professional and timely manner.
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Assisting with technical reviews, quotations, and service recommendations.
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Helping develop technical guidance, procedures, and knowledge-base information.
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Identifying opportunities to improve service delivery and engineer efficiency.
About You
The ideal candidate will have a strong technical background within the
fire protection, fire safety, electrical, or building services sector.
Experience with
Fire Risk Assessments (FRA), fire alarm systems, and electrical systems is highly desirable and will be a key part of the role.
You will ideally have:
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Previous experience in a technical support, engineering, fire safety, electrical, or similar role.
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Experience or strong knowledge of Fire Risk Assessments (FRA).
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Experience working with or supporting fire alarm systems.
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A good understanding of electrical systems and installations.
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Strong fault-finding and problem-solving abilities.
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The ability to understand and interpret technical information and documentation.
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Excellent attention to detail.
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Strong communication and customer service skills.
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Good IT and administrative skills.
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The ability to work with engineers, customers, Project Managers, and other stakeholders.
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A proactive approach with the ability to take ownership and responsibility.
Experience within
fire doors, passive fire protection, fire safety, or associated compliance requirements would also be advantageous.
Why Join?
This is a fantastic opportunity to join a specialist business operating within the fire protection sector, with the opportunity to develop your technical knowledge across
fire doors, fire safety, electrical systems, fire alarms, and compliance.
The role offers variety and responsibility, working closely with both field-based engineers and customers while playing an important part in ensuring the company's technical and operational teams are fully supported.
Package & Hours
Salary: £35,000 - £40,000 depending on experience
Hours: 7:00am - 4:00pm
Contract: Permanent
Interested?
If you have experience in
FRA, electrical systems, fire alarms, or a related fire safety/technical environment and are looking for your next opportunity,
Think Recruitment would love to hear from you.
Please submit your CV for consideration and email Deanna Bruton on [email protected] or call me on 01213621500
INDPS 