Job Overview:
We are seeking a dedicated Cleaner Customer Service Operative to join our established and hard working team at Burnley Bus Station!
The ideal candidate will be responsible for delivering high standards of cleanliness in a public transportation environment - contributing to a safe, hygienic and welcoming space for passengers, public and staff.
This role offers an opportunity to work in a busy setting, supporting the organisation’s commitment to delivering excellence.
Responsibilities:
- Perform routine cleaning tasks including sweeping, wiping, mopping and use of floor cleaning equipment
- Clean and disinfect restrooms, canteen, and communal areas
- Empty bins and dispose of waste routinely
- Wiping and disinfecting hard surfaces
- Glass cleaning
- Gritting (during winter)
- Maintain cleaning equipment and supplies, ensuring they are stored safely and used correctly in line with COSHH
- Ad hoc tasks at the direction of management
- Report any maintenance issues, security matters or hazards identified during cleaning duties to management promptly
- Deal with any enquiries from passengers or members of the public in a professional and helpful manner
- Follow health and safety protocols at all times to minimise risks in the workplace
- Adhere to organisational policies
Qualifications/Skills:
Essential:
- Previous cleaning experience in a high footfall public environment.
- Basic IT skills, including phone app usage
- Strong attention to detail with a focus on thoroughness and quality of work
- Ability to work independently with minimal supervision whilst maintaining high standards of cleanliness
- Being reactive and proactive to cleaning requirements, either ad-hoc or routine.
- Must be confident, willing and able to undertake opening/closing the station upon request
- Must be flexible
- A positive attitude and a professional approach towards the Bus Station, passenger, public, staff and operators
- Excellent customer service skills and being able to deal with a diverse range of people.
- Good organisational skills and reliability are essential for timely completion of tasks
Desirable:
- COSHH qualifications
- Cleaning Qualifications (BISCs)
- Previous experience in public transportation site cleaning
- Previous experience in a clinical cleaning environment
- SIA Licence (SG/DS)
Typical Hours / Working Week:
- 16 hours
- Monday, Tuesday, Wednesday, Thursday
From the Recruiter:
You may not hit every single point raised, however all CVs and applications are considered.
Unfortunately due to the high number of applications, we are unable to provide individual feedback.
The recruitment process involves:
- Application
- Telephone interview
- Face to face interview (details provide if through to this stage)
Pay: From £12.71 per hour
Ability to commute/relocate:
- Burnley BB11 2EF: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What experience do you believe you could add to our team?
- If required, are you able work from 0600hrs in the morning? (Yes/No)
- If required, are you able to work till 2200hrs in the evening? (Yes/No)
Experience:
- public cleaning: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
