We are seeking a highly motivated Civil Enforcement Officer to join our team. The successful candidate will be responsible for enforcing parking regulations, issuing tickets to vehicles parked in contravention of those regulations and providing excellent customer service to the public.
You will patrol the car parks, providing a courteous service with effective communication skills, assisting members of the public when needed. You will be able to complete a range of physical tasks working outdoors in all weathers. Full uniform and training will be provided, including an NVQ2 qualification in Civil Enforcement Operations and Conflict Resolution. Applicants should have experience in dealing with the public.
The successful candidate will be able to work in a non-discriminatory manner, in accordance with Council's Equality, Diversity and Human Rights Policy, have experience of recording and maintaining accurate records, have written and verbal communication skills, operate as part of a team but have the ability to work independently in what is a physically and mentally demanding role. You will be required to work on a rota / shift system which includes weekend and evening working (incl. Bank Holidays), in which you would receive weekend / evening enhancements where applicable.
Key responsibilities:
- Patrol designated areas on foot / by vehicle to monitor and enforce parking regulations.
- Issue parking tickets to vehicles parked in contravention of the City of Lincoln Council’s ‘Off Street’ Parking Places Order (Traffic Management Act 2004).
- Provide information and guidance to members of the public regarding parking regulations / restrictions.
- Report any defects or damage to parking equipment or signage.
- Maintain accurate records and complete daily reports of enforcement activities.
- Ensure that the car parks are kept safe and clean for users.
- Work effectively with colleagues.
Benefits we offer:
- Flexible working options / Flexi time scheme.
- Generous annual leave entitlement plus bank holidays.
- Local government pension scheme.
- Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
- Health and Wellbeing support.
- Sustainable Travel Options (Tax free bike scheme and discounted City parking).
For an informal discussion, please contact Lorraine Burrows (Parking Services Team Leader) on [email protected] or 01522 873802.
In order to complete your application, please download and read the job description attached. You will find the essential criteria required for the role in the person specification section, so please ensure you address this in your supporting statement.
All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period.
Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.
As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.
