Operations Manager
Full Time Reporting to: Store Manager / Deputy Store Manager
Role Purpose
To support the Store Manager and Deputy Store Manager in delivering day-to-day operational standards while leading a section or team on the shop floor. The Supervisor is responsible for driving service, standards, and performance within their area, ensuring consistent execution of company procedures and brand expectations.
Key Responsibilities:
1. Store Operations & Process Control
- Support daily store operations within assigned section.
- Ensure company procedures are followed consistently by the team.
- Carry out daily operational checks and report issues.
- Ensure documentation relevant to section is completed accurately.
2. Compliance & Risk Management
- Follow and reinforce Health & Safety procedures.
- Ensure cash handling and till procedures are followed correctly.
- Support shrinkage prevention measures.
- Report incidents, losses or breaches immediately.
3. Stock Operations
- Support delivery processing and stock organisation.
- Ensure stockroom and shop floor standards within section.
- Support replenishment and stock availability.
- Assist with stock counts and stock takes.
4. Payroll & Hours Administration
- Support accurate clocking in/out.
- Monitor breaks and adherence to rota.
- Report absence and lateness to management.
5. Cost & Resource Awareness
- Use resources responsibly.
- Report maintenance issues promptly.
- Support cost control through good housekeeping.
6. Systems & Reporting
- Use internal systems correctly.
- Report operational or performance issues to management.
- Support data accuracy.
7. Team Leadership
- Lead and motivate the team on the shop floor.
- Deliver task allocation and follow-up.
- Coach team members on standards and behaviours.
- Act as a role model.
8. Customer Experience
- Deliver excellent customer service.
- Resolve customer issues within level of authority.
- Ensure section presentation supports strong customer experience.
SKILLS & BEHAVIOURS
- Organised and reliable.
- Confident communicator.
- Positive leadership style.
- Problem solver.
- Works well under pressure.
- Takes ownership.
- Team focused.
- Adaptable and proactive.
Applicants must have the legal right to work in the UK. We are unable to offer visa sponsorship for this role.
Equality
We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
Data Protection
We will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information provided during the recruitment process will be used solely for assessing your suitability for employment and will be handled confidentially.
By applying, you consent to us processing your data for recruitment purposes in line with our privacy policy.
Job Type: Full-time
Benefits:
- Employee discount
- Store discount
Application question(s):
- Min one year Supervisor, Team Leader or equivalent retail leadership role experience is a most
Experience:
- Fashion retail: 1 year (required)
- Supervising: 1 year (required)
- Retail sales: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
