About Us
Founded in 1975 and headquartered just north-west of Cardiff, Sigma 3 Kitchens Ltd is a family-owned kitchen manufacturer, distributor and retailer with over 50 years of experience crafting high-quality kitchens. Today, it stands as the largest kitchen manufacturer in Wales, with a reputation built on exceptional product quality, craftsmanship and customer service.
Sigma 3 is proud to be the UK’s most trusted kitchen retailer on Trustpilot, with an outstanding rating of 4.9 out of 5 from more than 2,500 verified customer reviews. This recognition reflects the company’s unwavering commitment to delivering an exceptional customer experience at every stage of the journey.
The business has undertaken a significant £20 million investment in a secondary manufacturing facility in Bridgend, alongside the modernisation of its existing factory in Llantrisant. Combined with continued investment in its people, systems and production capabilities, this expansion has effectively tripled manufacturing capacity, bringing total operational space to more than 200,000 square feet and reinforcing Sigma 3’s position as a leading UK manufacturer.
Sigma 3 currently sells kitchens through six of its own retail showrooms across South Wales and in Esher, Surrey, while also supplying its national brand, Masterclass Kitchens, to over 160 independent retailers across the UK. In addition, the company partners with both boutique and national housebuilders throughout Wales and the South-West. Every kitchen is designed and manufactured in Wales, ensuring that the company’s continued national success supports the local economy.
Role Purpose
As an integral part of our Manufacturing team, our machinists play a key role in supporting the growth and success of our Manufacturing division. The successful candidate will be responsible for ensuring high standards are met from start to finish. This role requires a self-motivated, enthusiastic individual with a passion for delivering excellent quality and ensuring that every piece of work is completed to the highest standard.
The Role
Processing and reporting
- Processing of orders.
- Advise customers on additional costs where required.
- Evaluation/processing of free of charge orders.
- Production of Estimates from pricing requests.
- Maintenance of customer files.
- Produce reports as required.
- Delivery scheduling, in conjunction with other departments, as required.
- Sales analysis of Distributors and Studios and key accounts.
- Monitor and coordinate order changes.
- Document management of all customer purchase orders and emails onto system.
- Document management of all delivery notes onto system.
- Produce reports as required.
Customer liaison/resolution of customer issues
- The provision of an effective after sales service to all customers.
- Coordinate queries with other departments.
- Resolution of customer issues.
- Ensure that customers are kept informed.
- Advise customers on products (in conjunction with other team members where necessary).
- Provision of effective product knowledge to studio contacts and ASMs.
- Build good working relationships with Studio contacts and Area Sales Managers.
General
- Provide administrative support to customers.
- Management and implementation of Sigma 3 / Masterclass Studio policy.
- Attend Sales and team meetings when required.
- Continuously seek changes in systems and procedures which will improve our response to increasing customer demands.
- Perform other duties as required at the discretion of the management team.
Key Behaviours
-
Be self-motivated and have first class customer service skills.
- Excellent communicator with the personality and communication skills to build a rapport with our customers.
- The ability to work on own initiative with minimum supervision and also to be an integral part of a team
Skills and Experience
-
Customer Service experience, including the ability to deal with forceful customers proactively.
- Computer literate (MS Office).
- Good organisational skills and ability to work to deadlines.
- Flexible working arrangements to meet customer needs as workload demands.
- Attention to detail.
The Package
-
£26,624 per year with the opportunity to improve on this with knowledge, experience and excellent performance.
- 20 days holiday per year, increasing to 25 days with length of service, plus 8 Bank Holidays.
- Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP).
- Company pension scheme.
- Death in Service/Life Assurance benefit.
- PHI (Incapacity Benefit).
- Company contractual sick pay.
- Employee Discount scheme for friends & family!
This list of duties is not exhaustive and may be varied from time to time in line with business needs.
