Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
We are looking for a Front Office Supervisor to work closely alongside the Front Office team to support in overseeing the day-to-day operations in Front Office. This role ensures the smooth delivery of guest experiences, supervises and motivates the front office team.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
-
Free Meals on Duty: Enjoy complimentary meals while at work.
-
Uniform Provided: A professional uniform is supplied for all employees.
-
Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
-
Pension Scheme: Participation in The People’s Pension.
-
Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
-
Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
-
Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
-
Responsible for front of house operations in the absence of the Assistant Front office manager and the Front office manager, including relationships with other department.
-
To prepare for each shift before the shift begins by conducting a proper handover, briefing of associates and going through the daily business plan – room inventory balance, allocating rooms types or rooms to special requests arrivals, checking for traces and action them, maintain proper communication within the department and with the other related departments of the hotel, identifying VIP or Marriott Reward Elite arrivals and informing the reception associates accordingly, scouting for the right guest for Marriott Reward Enrolment, upgrading guest on day of arrival, etc.
-
To be responsible for achieving the Departmental Targets for the Problem Experience, Brand Standard Audit, GSS scores for Room Composite - Check In experience, AOS Engagement Index and Marriott Reward.
-
Be prepared to perform all front desk functions, including switchboard (AYS), Guest Relations and Concierge.
-
To receive guests and train others on arrival, providing good hospitality and a warm welcome in line with Marriott Standards of First 10. To enter the guests details into the system correctly and efficiently.
-
Create a productive and positive atmosphere at the desk; have good relationship with all associates and other departments.
-
Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate.
-
Ensure that PM accounts do not have any unusual outstanding balances and the overdue accounts are cleared regularly within the company stipulated time period.
Safety and Company Policies:
-
Follow all company and safety and security policies and procedures.
-
Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
-
Complete safety training and certifications.
-
Ensure uniform and personal appearance are clean and professional.
-
Maintain confidentiality of proprietary information.
-
Communicate with others using clear and professional language.
-
Develop and maintain positive working relationships with others.
-
Support the team to reach common goals.
-
Listen and respond appropriately to the concerns of other employees.
-
Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
-
Supervisory Experience: At least 1 year of related work experience in a customer service role.
-
License or Certification: None required.
With this role you will be working 40 hours per week over 5 days, including weekends with a variety of early and late shifts. If you need flexibility in your life? We are happy to discuss this with you!
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
