Client Care & Reactivation Assistant
Part Time (Zero Hours) | The Old Coal Yard, Chelmsford | Starting 28th July 2026
About the role
VITAL Health is one of Essex's leading musculoskeletal clinics, and we're opening our brand new Chelmsford site at The Old Coal Yard. We're looking for a friendly, confident person to join our client care team and help our patients get the most from their treatment.
This is a hands-on, people-focused role with two main parts:
- Looking after patients receiving MBST therapy, an advanced treatment for arthritis and joint problems. You'll welcome patients, get them comfortable and set up on the treatment table, and make sure every visit feels personal and well cared for. Full training provided, no clinical experience needed.
- Making friendly follow-up and reactivation calls to past patients. You'll be checking in on how they're doing, answering questions and helping them book back in when the time is right. This is warm, genuine outreach to people who already know us, not cold calling.
The shifts
This role runs on a zero hours contract with a regular weekly pattern built from the shifts below. We expect to hire two people to share these between them, so tell us at interview which shifts suit you. Evening and weekend availability is essential.
Monday
5.00pm - 8.00pm
Tuesday
5.00pm - 8.00pm
Wednesday
4.00pm - 8.00pm
Thursday
4.00pm - 8.00pm
Friday
8.00am - 2.00pm and 2.00pm - 8.00pm (two shifts)
Saturday
8.00am - 2.00pm and 2.00pm - 8.00pm (two shifts)
Sunday
10.00am - 4.00pm
Pay
- £10.85 - £12.71 per hour depending on age (National Minimum / Living Wage)
- Plus commission on patient rebookings from your calls, structure to be shared at interview
Who we're looking for
This role would suit a college leaver or current university student looking for regular, flexible part time work. You'll be a great fit if you:
- Have a confident, warm and friendly phone manner (this is the big one)
- Genuinely enjoy talking to people and making them feel looked after
- Are reliable, punctual and comfortable working independently
- Are organised and happy following simple systems and scripts
- Have an interest in health, sport or wellbeing (a bonus, not a must)
You must be aged 18 or over, as some shifts involve working in the clinic on your own.
What you'll get
- Full training on our MBST technology and call approach, with scripts and support
- Commission on top of your hourly rate, so great phone skills are rewarded
- Experience in a fast-growing, modern healthcare business
- A friendly, supportive team culture where your ideas are welcome
- A brand new, purpose-built clinic environment
How to apply
Send a short message or CV telling us a bit about yourself and which shifts you could cover. We're moving quickly, with a start date of Monday 28th July, so early applications are encouraged.
Pay: £10.85-£12.71 per hour
Benefits:
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Chelmsford CM1 7TG: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
