The Milk Shed is an independent coffee roastery with a growing presence and a second site on Prince Albert Street, specialising in dessert-inspired drinks and freshly baked New York-style stuffed cookies made in store. Built around quality coffee, creativity, and exceptional customer experience, The Milk Shed has become a destination for customers looking for indulgent drinks, standout bakes, and a welcoming atmosphere. We are looking for an enthusiastic and experienced Key Holder to join our team and help us continue delivering memorable experiences and high standards across the business.
Job Overview:
As a Key Holder, you play a vital role in supporting the daily operations of the store. You will be responsible for opening and/or closing the store, ensuring smooth service, and assisting with leading the team alongside the rest of the store management team. This position requires a passion for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding customer experiences.
Key Responsibilities:
Opening & Closing Duties: Responsible for opening or closing the store, including setting up for service, cash handling, and securing the premises.
Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Milk Shed's excellent service standards.
Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.
Problem Solving: Handle customer concerns, resolve issues efficiently, and escalate when necessary.
Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.
What We're Looking For:
Previous experience in a hospitality, café, or retail environment.
Experience in a supervisory or key holder role is preferred.
Passion for great coffee, food, and customer service.
Strong leadership and communication skills.
Ability to work independently and as part of a team.
Reliable, punctual, and responsible.
Food hygiene and safety awareness (training provided if needed).
