The Home Manager must be competent and experienced to manage all aspects in the day-to-day running of the Care Home to ensure that it meets its stated purpose, aims and objectives.
Reporting to the Regional Manager, the Home Manager is responsible for ensuring a high level of care is provided to residents, meets all statutory and regulatory requirements and is aligned to codes of conduct, company Policies & Procedures and adheres to the Social Care Act and CQC Regulations at all times.
The Home Manager will lead all staff team providing strong knowledge, leadership and management to ensure the highest standards are achieved in all areas of the home including person centred care, clinical care and dementia care.
The Home Managers approach should promote a caring environment which provides Residents with a high standard of Person Centred Care, meeting individual needs and ensuring everyone is treated with respect, dignity and rights to privacy, independence and choice are met. The Home Manager will work with the Senior Management Team, and will also be responsible for the management of all staff and further development of the service through demonstrating strong positive ideas about Best Practice, lessons learned and Practice Improvements.
Key Responsibilities
· Responsibility for care in the home and smooth running of all departments including on call responsibilities and oversight of all departments.
· Manage the recruitment, training, induction, and development of the staff, ensuring training targets are met and the team is competent in their roles, escalating any issues to the Senior Management team.
· Undertake any investigations, disciplinary and outcome meetings as they arise (with support from Senior Management)
· Initiate regular communication with colleagues, residents, relatives, and external stakeholders, enhancing relationships and communications.
· Ensure that all regulatory and statutory requirements are met and company policies and procedures are adhered to.
· Ensure any requirements of a clinical perspective from internal and external audits are actioned within the timescales required. Ensure that lessons learned sessions, documents and actions are completed following auditing.
· Lead care delivery in the home, to ensure continuous assessment, planning, implementation and evaluation of residents’ care.
· Overall responsibility for clinical compliance in the home in accordance with internal and external regulations and requirements.
· Ensure care plans are regularly reviewed and audited and that they are appropriate to the Residents needs and reflect the care being delivered.
· Responsible for pre-admission assessments and resident reviews, ensuring that all relevant information is transposed to the system in a person centered, and detailed manner.
· Ensure medication is managed in line with company policies and procedures. Ensure medication audits are completed in line with company policies and in line with the needs of the service.
· Ensure all aspects of induction for new starters are completed and the team is fully competent and compliant in their role and overall.
· To actively engage with residents in conversation and meaningful occupation related to their lifestyle choices at a level and pace that values the individual and respects their dignity and communication differences.
· To respond in a timely way to residents who are distressed (calling out, calling for help, knocking or making noises that suggest the need for support) or seek assistance if you feel unable to respond appropriately.
· Ensure that policies and risk assessments are completed within the home and safe working practices are being followed and reviewed as required.
· Ensure equipment, environment and practices are safe within the home, escalating any concerns as soon as they are identified.
· To create a ‘high performance’ positive empowering work culture with an achievement focus. To help each staff member to reflect on their practice – individually and as a team – and to assist everyone to maximize their personal growth through training, coaching and feedback.
· Overall responsibility for clinical care in the home.
· To report on key performance indicators and performance measures on a regular basis.
· Have regular auditing processes within the home, devising action plans for each area, and embracing lessons learned as routine practice.
· To ensure an understanding and regular use of the daily, weekly and monthly reporting systems.
· To manage the Rota’s and staff allocations (in line with occupancy and dependency) to ensure we have a stable, cohesive staff team with sufficient numbers, skills and experience to support Service Users in their assessed needs at all times.
· To involve Residents where possible in decision-making about activity, lifestyle and matters in the Home which may affect them.
· To improve the efficiency and effectiveness of the Home’s services demonstrating good value for money.
· Ensure that all documentation is completed accurately and in a timely manner.
· To send statutory notifications to CQC, Local Authority and apply for Deprivation of Liberty orders as required or as instructed by Management.
· To gain views from all Service Users, their families/representatives, staff, GP’s, Care Managers, Community Nurses, Social Services, by issuing surveys to determine where improvements can be made.
· To respond with an action plan within given timescales, to any requirements/recommendations made by any regulatory body.
· To act as ambassador for the Home by establishing and maintaining good relationships with all visitors, prospective Residents and professional and allied personnel.
· To actively implement the agreed marketing plans and report on local competition.
· To respond to and convert enquiries into admissions.
· To ensure the Care Home is Best Practice in the local area.
· Ensure that daily Management walk arounds, Dignity checks and Quality spot checks are completed by appropriate staff and any issues are escalated and lessons learned completed.
· To work closely with the manager and administrator to manage and escalate concerns regarding sickness, absence, and punctuality. Complete back to work interviews and initiate sickness staging effectively.
· All staff are responsible for protecting themselves and others against infection risks. All staff, regardless of whether clinical or not, are expected to comply with current infection control policies and procedures and to report any problems regarding this to the manager. All staff undertaking patient care activities must attend infection control training and updates as required by this organization.
Person Specification
Essential
· Level 5 / RMA or equivalent
- Previously worked at Home Manager level or a period of time or as a Deputy Manager with proven track record.
- Dementia qualifications and experience.
- Ability to work under pressure, use initiative, improvise and effectively delegate responsibility.
- Commitment to promoting and developing the highest quality care standards.
- Develop a strong team of care staff; supervisions, PDR, appraisals etc.
- Ability to work with other healthcare professionals.
- Strong, proactive communicator both verbal and written.
- Can be an ambassador for the organisation.
- Drive quality assurance and compliance, lessons learned and practice improvements.
- Demonstrates continuous improvement, commitment and development.
- Performance driven.
- Understanding of CQC regulations and requirements.
- Positive role model for all staff in feedback culture.
- Hands on approach to supporting and developing staff in all departments
- To provide an out of hours ‘on call’ service.
Desirable
- Existing relationship with Commissioners, Social Services in area of the home
- Evidence of proactive partnership working
- Experience of managing home budgets and minimising wasteful expenditure
- Knowledge of the principles of sales and marketing
Salary
Cerca £50,000 annually
Pay: £50,000.00 per year
Benefits:
- Company events
- On-site parking
Work Location: In person
