Job description:
Job Title: Account Manager
Reports to: Contracts Manager
This role is an important position within the Electrical & Fire Operations Department in line with the growth and development, quality, profitability, and customer focus objectives of the business.
One of the key objectives of this role is to ensure all customers, have a consistently high standard of service delivered. Ensuring each and every customer contact is a positive experience, and any issues are resolved quickly and successfully for all parties. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standard
Main Responsibilities
To work within the Operations team to deliver business objectives in line with the Company Business Plan. Primarily working on key accounts within the business.
In particular, this will include:
- Booking in jobs, calendar management
- Allocation of jobs to engineers as appropriate
- Planning journeys and organising site visits in a logical manner
- Preparation of paperwork for clients, RAMS etc
- Liaison with clients via telephone and email
- Collation of engineers’ weekly paperwork, including job sheets, expenses, time sheets and mileage sheets
- Travel arrangements and accommodation for staff whilst they are working away
- Managing engineers downloads and preparation of reports to send to clients
General Administrative tasks, including:
- Answering the telephone and directing calls
- Preparation of planning spreadsheets
- Liaison with internal staff and external suppliers & subcontractors
- The use of internal company systems and to update them with accurate information, ensuring the Reports and Operation teams can continuously improve the quality and timeliness of delivery of the service provided.
Core Competencies
- Process driven with ability to react to urgent requests
- Operationally sound
- Customer focus
- Common sense approach
- Ability to think tasks through from start to finish
- Ability to work well under pressure and multi task
Communication skills
- Adaptable
- Personal Organisation
- Team Working
- Attention to Detail
- Works well under pressure
Required experience - must have
Excellent administration skills
- Confident Telephone Manner
- Excellent operational skills
- Excellent IT skills – Outlook, Word, Excel
- GSCE Grade 4 Maths and English minimum
Work remotely
- No * Must be able to commute to Nobottle, Northampton daily.*
Job Types: Full-time, Permanent
Benefits:
- Company pension
- On-site parking
Work Location: In person
Candidates shortlisted after the first interview may be invited to a second.
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
