Working with a busy primary care team, you’ll be the first point of contact for patients, helping them access the right care at the right time.
You’ll play a key role in creating a positive experience for patients, carers and visitors. As part of a supportive admin team, you’ll help services run smoothly across GP practices and the Care Navigation Hub. Your work helps people get the help they need quickly and safely, improving their overall care journey.
What you’ll do:
Welcome and support patients, responding to enquiries face to face and by phone
Signpost patients to appropriate services following care pathways
Manage appointments and update records using Electronic Patient Record (EPR) systems
Handle incoming and outgoing communications accurately and in a timely way
Support team tasks, meetings and improvements to admin processes
What we’re looking for:
Strong communication and customer care skills
Experience in an office or admin role, or transferable skills
Good organisation and ability to manage your own workload
Confidence using IT systems and maintaining accurate records
A team-focused approach and willingness to be flexible to meet service needs
We welcome applications from people of all backgrounds and experiences, and we value the diversity of ideas and perspectives you bring to our team.
At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; our colleagues work together to deliver first class healthcare to thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.
CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.
Please see the job description and person specification attached to this job advert for full details on this role.
