About the Role:
At O7 Services Ltd, we believe that great technology is only valuable when customers achieve real business outcomes from it. That's why we invest in long-term partnerships rather than one-time transactions. We are looking for a Technical Account Manager who can become a trusted advisor to our clients, helping them maximize the value of our solutions while building strong, lasting relationships.
You won't simply manage customer accounts—you will become the bridge between our clients and our technical teams. You'll translate business objectives into practical solutions, coordinate with engineers and project teams, proactively identify opportunities for improvement, and ensure every customer receives an exceptional experience throughout their journey with us.
Why Work With Us?
Customer-First Culture: We build lasting partnerships with our clients by delivering responsive service, technical expertise, and practical solutions that make a measurable difference.
Meaningful Ownership: You'll manage your own portfolio of accounts and have the autonomy to make recommendations, solve problems, and influence customer success strategies.
Collaborative Environment: Our account managers work closely with engineers, implementation specialists, product experts, and leadership, ensuring every customer receives the support they need.
Professional Growth: We encourage continuous learning and provide opportunities to expand your technical knowledge, customer management skills, and leadership capabilities as our business continues to grow.
Key Responsibilities:
Client Relationship Management: Build trusted relationships with assigned customers by understanding their business goals, providing strategic guidance, and serving as their primary point of contact.
Technical Consultation: Work closely with customers to understand technical requirements, recommend suitable solutions, and coordinate with internal technical teams to ensure successful delivery.
Customer Success: Monitor customer satisfaction, proactively address potential issues, and identify opportunities to improve service quality and long-term client retention.
Project Coordination: Collaborate with implementation, engineering, and support teams to ensure projects, upgrades, and service requests are completed efficiently and on schedule.
Business Reviews: Conduct regular account reviews, present service performance, discuss upcoming initiatives, and recommend solutions that support customer growth.
What We Are Looking For:
Experience: 3+ years of experience in Technical Account Management, Customer Success, IT Account Management, Solution Consulting, or another customer-facing technical role.
Technical Knowledge: Familiarity with SaaS platforms, cloud technologies, managed services, enterprise software, or IT infrastructure. The ability to understand technical concepts and communicate them clearly to both technical and non-technical audiences.
Communication Skills: Excellent verbal and written communication skills with the ability to build strong relationships, present solutions confidently, and manage stakeholder expectations.
Organization: Strong project coordination, time management, and problem-solving abilities with experience managing multiple customer accounts simultaneously.
Mindset: You are proactive, customer-focused, and solutions-driven. You enjoy solving problems, building long-term partnerships, and working collaboratively across multiple teams to deliver exceptional customer experiences.
Pay: £48,000.00-£65,000.00 per year
Benefits:
- Flexible schedule
- Life insurance
- Work from home
Work Location: Hybrid remote in Birmingham B5 6SE
