About the Role:
TWG Tea is a luxury tea brand renowned for exceptional teas, sophisticated retail environments and an uncompromising commitment to quality and service.
We are looking for an experienced and commercially driven Store Manager to lead one of our Central London boutiques. This is an exciting opportunity for an ambitious retail leader who understands luxury, takes pride in exceptional customer experiences and thrives in a fast-paced, high-performance environment.
As Store Manager, you will take ownership of the day-to-day running and commercial performance of the boutique. You will lead, develop and inspire your team while ensuring that every customer interaction reflects the quality and sophistication of the TWG Tea brand. You will be responsible for delivering exceptional standards across sales, customer experience, people management, operations, stock control and visual merchandising.
We are looking for someone who is commercially astute, highly organised and confident leading a team, with a genuine passion for luxury retail and hospitality.
Key Responsibilities:
- Customer Satisfaction: Give our customers the best possible brand experience, handle customer queries and ensure post-purchase services meet the highest standards.
- Brand Integrity: Uphold the TWG Tea brand, maintaining a high level of product knowledge and ensure the store reflects our luxury image.
- Team Leadership & Development: Recruit, train, motivate, and lead a strong and dedicated team to build lasting relationships while delivering exceptional service.
- Maximise Store Profitability: Oversee sales growth, control costs, and manage inventory to ensure optimal profitability.
- Stock & Inventory Management: Manage ordering, inventory control, and ensure the latest products are available.
- Business Development: Identify and capitalise on business opportunities to achieve store goals, using monthly and annual sales targets to engage the team.
- Operational Excellence: Monitor and manage store operations and budget, ensuring smooth daily functions and compliance with company standards.
- Visual Merchandising: Ensure the store is visually appealing, well-merchandised, and follows corporate presentation standards.
- Financial Accountability: Oversee cash and stock management, perform POS duties, and manage all front and back-of-house operations.
What We’re Looking For:
- Minimum 5 years’ experience in a high end, dynamic retail environment, (experience in fine dining or high-end goods is a benefit).
- Strong leadership, communication, and interpersonal skills.
- Customer-focused and results-driven, with a proven track record in achieving sales targets.
- Ability to inspire and lead a team in a fast-paced, luxury environment.
- Proficient in MS Office and able to manage store systems efficiently.
- Well presented, with a professional and friendly manner.
What We Offer:
- Competitive salary for the right candidate.
- Performance-related bonus.
- Employee and store discounts.
- Employee rewards programme.
- 28 days' annual leave.
- A high level of responsibility and autonomy.
- The opportunity to grow with an expanding luxury brand.
- Genuine career progression for exceptional performers.
Schedule:
This is a 40-hour-per-week role within a 7-day retail operation.
The Store Manager will be responsible for creating and managing the team rota to ensure the boutique is appropriately staffed and operating to the highest standards.
Flexibility is required to meet the needs of the business, including weekend and evening work where required.
Location:
Central London – Candidates must be able to reliably commute or be willing to relocate before starting.
Job Type: Permanent, Full-time
Work Location: In person
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Experience:
- Microsoft Office: 1 year (required)
- Organisational skills: 1 year (required)
- Leadership: 1 year (required)
- Retail management: 5 years (required)
Work Location: In person
