Property Maintenance Operations Manager
Location: West Suffolk & Cambridgeshire
Role Type: Full-Time
Salary: Starting from £50,000 per year + performance-based bonuses
About Us
CBNine Services is a growing property maintenance company, part of a wider group of businesses that also includes The Gainsborough Health Club & Spa and The Suffolk Hotel (home to Tiger Fusion restaurant and bar). We complete contracted maintenance work for letting agents, our own group businesses, and private clients.
As demand grows, we’re looking for an experienced Operations Manager to take the reins of day-to-day operations, freeing up the owners to focus on growing the business further.
The Role
You’ll be the driving force behind CBNine Services’ daily operations — managing our team of operatives, building and maintaining a healthy pipeline of quoted work, and developing the customer and supplier relationships that keep the business growing. This is a hands-on management role for someone who’s equally comfortable in front of a customer, on the phone to a supplier, and keeping a small team organised and motivated.
You’ll report directly to the owners and play a key role in shaping how the business runs and grows.
Key Responsibilities
- Manage and coordinate the day-to-day work of our operatives, scheduling jobs efficiently across the team
- Prepare and issue quotes for new and existing work
- Build and maintain strong relationships with new and existing customers, including letting agents and private clients
- Source and manage relationships with suppliers, ensuring quality and value across materials and subcontracted work
- Work to agreed targets for revenue, job turnaround, and customer satisfaction
- Act as the main point of contact for customers regarding ongoing works and enquiries
- Support the office team with job tracking, scheduling, and general operational admin
- Identify opportunities for new business and help grow the range of services offered
- Ensure work is carried out safely, to a high standard, and in line with company procedures
What We’re Looking For
- Proven experience in an operations, contracts, or management role, ideally within property maintenance, trades, construction, or a related field
- Previous hands-on “on the tools” trade experience is essential
- Confident and personable, with strong relationship-building skills
- Comfortable pricing and preparing quotes for a range of maintenance work
- Strong organisational skills with the ability to manage multiple jobs and priorities at once
- Target-driven with a proactive, can-do attitude
- Good working knowledge of property maintenance trades and standards (desirable)
- Full UK driving licence
- Excellent communication skills, both written and verbal
What We Offer
- Salary of £50,000 per annum
- The opportunity to shape and grow a key part of a well-established group of businesses
- Autonomy and ownership over how the operation runs
- Direct access to the business owners
- A varied role with real scope for progression as the company grows
If you’re ready to take ownership of a multi-site operation and make a visible impact Apply Now
Pay: £50,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Store discount
Application question(s):
- You will be working across multiple sites including a hotel, restaurant and day spa. Are you happy to travel between these on a daily basis? (around 20 mins apart)
- Tell me about a time you was able to solve a problem within a leadership role.
Experience:
- Leadership: 2 years (required)
Licence/Certification:
- Personal Licence (preferred)
Work Location: In person
