We're looking for a Hotel Guest Services to join our team. The Collective at Woolsery, a One MICHELIN Key rated property, has seven accommodations; three cottages and four separate hotel rooms. If successful, you will be responsible for greeting guests, check-in’s and check outs, answering calls and enquiries, and assisting with the day-to-day hotel operations. You will report to the Guest Services Manager but will also be expected to work independently.
Responsibilities:
- Creating guest files
- Property inspections
- Room billings
- Stocking and inventory of mini bars
- Maintaining GDPR
- Data entry and admin support
- General office responsibilities
- Other responsibilities as and when required by the company
Skills Required:
- Consistent attention to detail
- Excellent customer service
- The ability to work independently and manage your time effectively
- At least 1 year in a similar role
- High level of personal and professional presentation
- This role will include weekends and evenings.
You must have reliable transportation, as public transportation to this location is limited and not within shift hours.
This is a full time position averaging 36 hours per week. Due to being a seasonal business these hours can increase to upwards of 48 hours per week during high season.
Evening and weekend availability is essential.
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
