Full Time Role based onsite in Birkenhead.
At Sensée Kingsgate, we're offering more than just a job; we're offering a pathway to success. As a Customer Service Representative, you'll be at the heart of helping customers with their savings and investment needs. Your role is all about building genuine relationships, providing outstanding support and making a real impact.
What You'll Do:
- Create lasting connections with customers, making each interaction memorable and impactful.
- Provide detailed information about our products and services.
- Meet, exceed and keep track of performance targets and SLAs.
- Be the go-to source for customer inquiries.
- Turn customer queries into opportunities, balancing customer needs with our procedures.
- Use various IT systems to handle customer queries and ensure smooth processing of requests.
- Carry out customer service activities ensuring adherence to processes, procedures, standards, and regulations.
What We're Looking For:
- Exceptional communication skills to captivate and engage customers.
- Strong computer skills and proficiency with various IT systems.
- A natural ability and genuine desire to help customers.
- Thrive in a fast-paced environment, staying calm under pressure.
- Stay organized with a positive, can-do attitude towards customer service.
- Approach problems with a logical mindset and find effective solutions.
- Work well within a team and individually, maintaining a professional and confident demeanour.
Ready to Take the Leap?
If you're a natural at building rapport, a customer service enthusiast, and ready to make your mark in a high-energy environment, this is the opportunity you've been waiting for. Join us today and shape your future with Sensée Kingsgate.
Note: Successful applicants will undergo a basic DBS check and credit check. Sensée Kingsgate is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, ex-service personnel status, or disability status.
Training: 4 weeks (Weeks 1 & 3: 9am-5pm, Weeks 2 & 4: 9am-6pm)
Opening Hours: Weekdays 8am – 8pm, Weekends 8am – 6pm
Job Types: Full-time, Permanent
Pay: £13.45 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Are you able to commute to 1 Tower Wharf, Birkenhead, CH41 1LH?
- Can you work Full Time (40 hours)?
- Are you flexible to work Monday - Sunday including evenings?
- Please confirm your email address and mobile number
Work Location: In person
