Retail Security Officer - M&S
Location: M&S - Straiton
Salary - £13.58 per hour
Guaranteed 40+ hours per week
Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.
This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.
We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.
At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.-
Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
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You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
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Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
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You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
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Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
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Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.
What we're looking for
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Previous security experience is preferred
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A valid SIA licence is desirable, although not essential
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Strong communication and interpersonal skills
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A calm, confident and professional approach
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A proactive mindset with the ability to make sound decisions quickly
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A genuine passion for customer service and keeping people safe
Important Information
All candidates must be able to provide a 5-year checkable work history within the UK.
This is a role where service, safety and professionalism come together every single day.
Excellent Benefits
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£13.58 per hour
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Guaranteed 40+ hours per week
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20% colleague discount (after a qualifying period)
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Company-funded SIA licence renewal
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Share Incentive Plan
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Save As You Earn Scheme
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Cycle to Work Scheme
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Life Assurance
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Childcare Voucher Scheme
Ready to make a difference? Take Your Marks and apply today
